Assistant Clinical Services Manager - Clinical Resource Team

The Assistant Clinical Services Manager for Clinical Resource Team (CRT) will: support  the day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead processes in delivering safe competent and ethically  patient centered and cost effective services using an evidenceinformed and stakeholders engagement  approach. 

This position will report to the Clinical Resource Team Clinical Services Manager (CSM) to ensure program goals and objectives are achieved and are in alignment with the corporate strategic plan.

Accountabilities:

Quality and Safe Patient Care

• Support the implementation of best/leading practices quality documentation and accountability models;
• Facilitate an interprofessional collaborative approach to leadership recognizing and maximizing the unique contribution of each team member;
• Monitor and respond in a timely manner to quality safety risk and other performance/outcome indicators;
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
• Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports.  Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion;
• Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
• Work collaboratively with the CSM and inter professional team members assess clinical and educational needs within the CRT on an ongoing basis
• Other duties as assigned such as special projects.

Leadership and Collaboration

• Demonstrating ability and experience in five leadership domains:
• Leads self
• Engages others
• Achieves results
• Develops partnerships and
• Leverage informationdriven and goaloriented processes in driving change and improvement
• Works collaboratively with the CSM and shares accountability for achieving program targets managing risk improving quality and safety and advancing patient care outcomes under the direction of the Director for Access and Flow Scheduling Services Infection Prevention and Control CRT Registration and Admitting.
• Works collaboratively with the Clinical Nurse Educator inpatient CSMs in reducing waste adding value raising standards improving effectiveness and delivering high performance from the team;
• Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs; analysis of data interpretation of data and provide feedback to the team on findings;
• Works collaboratively with the CSM and program Director to identify gaps in processes policies and procedures and support the sustainable delivery of excellent patientcentered care;
• Facilitates huddles and chairs the nursing team meetings under the direction of the CSM and attends other internal/external meetings as appropriate

People Development and Team Building

• Fosters open communication learning and professional growth of the nursing staff
• Provides the clinical expertise essential to support managers with effective problem solving and decision making
• Initiates action and reports to the CSM when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members.
• In conjunction with the CSM manages the Attendance Awareness Program
• In collaboration with the CSM manages the recruitment and selection process
• Provide support to the CSM in the completion of performance evaluations
• Cultivates effective inter professional relationships at all levels
• Creates an environment that empowers individuals to take ownership and responsibility for their actions promote staff initiative and nurture high morale and engagement
• Demonstrates relevant ongoing professional development and commitment to continuing development

Clinical Resource Utilization Management

• Manages all staffing requirements costeffectively in meeting the daily operational needs
• Identifies issues and challenges; monitor trends requiring targeted interventions and change in practice patterns or processes
• Provides valueadded point of care resources to ensure and optimize safe and effective patientcentered care
• Responsible for supporting the CSM with the completion of time keeping shift changes payroll completion and approval.

Qualifications :

• Baccalaureate Degree is required BScN preferred
• Member and in good standings with a professional health college required
• Relevant Masters Degree preferred
• Demonstrated effective communication team building problem solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
• Demonstrated effective judgment and innovative change leadership skills
• Demonstrated ability to utilize quality safety and riskbased frameworks to facilitate and build the use of critical thinking priority setting and problemsolving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment is preferred
• Excellent written verbal communication and documentation skills
• Detail oriented with excellent organization and time management skills

Additional Information :

Hours:  Currently Monday to Friday Days/Evenings (subject to change in accordance with operational requirements)

Annual Salary:
Minimum: $104227.50
Maximum: $130279.50

Internal application deadline: April 25 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process please notify Human Resources at .

While we thank all applicants only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only and not for any other purpose.