Customer Support Representative
Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Fuel AI Productivity: Support the Tech That s Redefining Workflows
Named a standout in the AI productivity space with $10M in Series A funding our client is changing how work gets done. Their cuttingedge executive assistant technology integrates into email and meeting tools helping users reclaim hours of their day. Recognized for delivering realworld impact not just hype theyre not just building a product they re leading a movement. Join a global career that offers international exposure highimpact work and the chance to make your mark in the future of tech.
Job Description
As a Customer Support Representative you ll provide firstline assistance via chat email and ticketing systems troubleshoot issues guide users through resources and collaborate with crossfunctional teams. Youll play a key role in enhancing user satisfaction documenting recurring concerns and supporting the continuous improvement of AIpowered productivity tools used worldwide.
Shift: Day Shift 10 AM 6 PM MK time)
Work setup: Flexible (Hybrid Onsite WFH)
- Deliver firstline customer support via chat ticketing systems and email
- Troubleshoot basic technical issues and escalate complex cases to Tech Support or Engineering
- Guide customers through selfservice resources FAQs and troubleshooting steps
- Monitor and respond to customer feedback to maintain high satisfaction levels
- Document recurring issues and help improve support processes and knowledge base materials
- Collaborate with crossfunctional teams (Engineering Product and Tech Support) to enhance the customer experience
- Track and report key support metrics to identify trends and opportunities for improvement
Requirements
The Qualifications We Seek
- 2 3 years of experience in a Customer Support role; SaaS support experience is a strong plus
- Excellent verbal and written communication skills in English
- Strong curiosity and a problemsolving mindset
- Proven ability to manage multiple tasks and priorities in a fastpaced environment
- High attention to detail and strong organizational skills
- Collaborative team player with a proactive attitude and passion for customer success
Benefits
Exciting Perks Await!
- Flexible work arrangement
- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit are we
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with toptier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaExperience #EmaptaEra
The Qualifications We Seek 2 3 years of experience in a Customer Support role; SaaS support experience is a strong plus Excellent verbal and written communication skills in English Strong curiosity and a problem-solving mindset Proven ability to manage multiple tasks and priorities in a fast-paced environment High attention to detail and strong organizational skills Collaborative team player with a proactive attitude and passion for customer success
Employment Type
Full Time
