Maintenance Dispatch

Own the Workflow Behind Smart Property Maintenance

Our client Pan American Properties Inc. has spent over 30 years mastering the art and science of property management. From multifamily residences to light industrial spaces they manage every square foot with precision strategy and a techforward mindset. What sets them apart A handson peoplefirst approach backed by smart systems and deep industry knowledge. Their team doesnt just manage properties they optimize investments. Join a company where your role supports real estate that performs tenants that stay and operations that run like clockwork.

What You ll Be Doing

Be part of our client s team as a Maintenance Dispatch Coordinator and handle work order systems scheduling and technician support across multiple properties. Youll take charge of the maintenance process ensuring nothing slips through the cracks.

Snapshot of the Role

• Coordinate all maintenance work using Corrigo the facilities management platform across an assigned property portfolio
  
• Manage maintenance requests set priority levels and assign work orders to maintenance staff
  
• Develop and maintain weekly schedules to ensure technicians have a full workload coordinating with property managers as needed
  
• Monitor and respond to maintenancerelated inquiries via Outlook providing support to managers and technicians
  
• Maintain ongoing communication with technicians property managers residents contractors and vendors regarding work orders and scheduling
  
• Communicate with external contractors and vendors to assign tasks or request bids
  
• Generate and audit reports on work order statuses technician performance and other key metrics
  
• Monitor GPS clockins and clockouts of technicians and resolve discrepancies
  
• Assist with ordering and coordinating technician supplies uniforms equipment and phones
  
• Identify and recommend process improvements to increase efficiency and service quality
  
• Provide backup support to the Customer Service team and deliver training for crossfunctional support
  

Requirements

What It Takes to Succeed

Desired Skills and Experience:

• 1 to 3 years of experience in property management
  
• Experience working with teams or companies (preferred not required)
  
• Proficiency in Corrigo Salesforce Field Service or similar facilities management software
  
• Familiarity with Microsoft 365
  
• Excellent verbal and written communication skills
  
• Strong analytical reasoning and organizational abilities
  
• Ability to prioritize tasks track work orders and manage multiple responsibilities effectively
  
• Techsavvy and comfortable adapting to new technologies (e.g. AI) and streamlining processes
  
• Strong discretion and sound judgment especially in scheduling tasks
  

Core Competencies:

• Attention to Detail: Ensuring accuracy in work order documentation scheduling and billing
  
• Time Management: Organizing workload efficiently and meeting deadlines in a fastpaced environment
  
• ProblemSolving: Assessing maintenance issues quickly and implementing effective solutions
  
• Adaptability: Adjusting to shifting priorities and unexpected maintenance emergencies
  
• Collaboration & Teamwork: Working effectively with property managers technicians and vendors
  
• Customer Focus: Delivering excellent service and addressing maintenance concerns efficiently
  
• Technical Proficiency: Using maintenance software email platforms and reporting tools with confidence
  

Benefits

What s In It For You

• Day 1 HMO coverage with free dependent
  
• Competitive Salary Package
  
• Night differential pay to maximize your earnings
  
• Permanent WFH arrangement
  
• Prime office location (Easy access to MRT stations restaurants and banks)
  
• Fixed weekends off
  
• Fully customized Emapta laptop with peripherals
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Welcome to Emapta Philippines!

Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!