Digital Banking Specialist II-Operations

East Cambridge Savings Banks Operations Division is actively recruiting for a Digital Banking Specialist IIOperations.

Function

Under the direction of the Vice President Digital Banking Officer performs a variety of administrative tasks related to digital banking.

We are looking for a candidate with:

• 3 or more years in operations; or 3 or more years in retail banking with 1 year digital banking and cash management experience.
• Proficient with digital banking products and services
• Demonstrated knowledge of the Banks cash management services and wire transfers
• Working knowledge of Microsoft Word and Excel
• Strong analytical organizational and problemsolving skills
• Strong interpersonal and communication skills
• Ability to multitask and work in a fastpaced deadlineoriented environment
• Attention to detail a must

Essential Job Functions:

• Originates processes and services the ATM Debit Digital Banking and Cash Management portfolio including service setup maintenance servicing and reconciliation. Responsible for assisting customers and Bank personnel with questions and problems pertaining to any aspect of Digital Banking in accordance with the Banks Customer Service Standards. Resolves customer inquiries problems and complaints.
• Responsible for the timely and accurate processing of ATM and Debit Card transactions including foreign ATM deposit and suspect transactions resolves any problems or discrepancies in accordance with established policies and procedures. Ensures that all issued and reissued ATM/Debit Cards are processed accurately and within the Banks determined file transmission time frames. Analyzes ATM/Debit Card changes ensuring accurate transmission from the core to the card processor. Inputs corrections when necessary and maintain files accordingly.
• Monitors and approves Mobile Remote Deposit Capture transactions. Ensures proper processing including review of deposited items for endorsement readability and correcting MICR line information as needed. Alerts management to any suspicious or unusual activity and recommends the mitigating action to take.
• Responsible for monitoring and resolving funding issues related to all digital banking and cash management channels including but not limited to Online Account Opening Bill Payment P2P. Notifies management of any unrecoverable items and recommends next action to take.
• Responsible for monitoring balancing and tracking Business Remote Deposit Capture. Ensures that file transmissions are processed based on Bank procedures and time frames. Reports any processing issues to management and assist with resolution.
• Responsible for the daily monitoring and tracking of Business ACH transactions. Ensures that file transmissions are processed based on Bank timeframes. Reports any processing issues to management and assist with resolution.
• Responsible for processing daily incoming and outgoing wire transfers including wires initiated through eCommerce Channels. Conducts and reviews OFAC verifications prior to wire processing.
• Responsible for the setup changes and questions pertaining to the Banks Cash Management channels including ACH Remote Deposit Capture Positive Pay and Wire Transfers. Consults with vendors to resolve issues as needed.
• Assists with the monthly and annual review of Cash Management Business Customers by analyzing transaction volume and recommends limit changes. Recommends changes to management to ensure originators are operating within regulatory compliance requirements
• Assists with surveying digital channels offered by competition including ATM/Debit Card limits Mobile Remote Deposit Capture limits ATM surcharges and surcharge exemption participation (SUM).
• Responsible for maintaining procedures manual and complete accurate and neat files within area of responsibility. Recommends changes to procedures in order to improve operational efficiency.
• Keeps abreast of regulatory requirements and developments pertaining to all Digital Banking functions and technology. Assists with completing quarterly compliance reviews. Assists with implementing corrective measures. Assists with for gathering and reviewing vendor management documentation. Keeps abreast of Core and other Digital Banking vendor updates and enhancements.

Supportive Job Functions:

• Assists with other Operations Department responsibilities as required or assigned.
• Approves withdrawals signatures and various overrides.

Contact our Human Resources Division or visit for more details and to apply.

Or submit your resume to:

Email: Fax:Phone:

East Cambridge Savings Bank Attn: Human Resources

344 Cambridge Street Cambridge MA 02141

East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled