Monitoring Operator
Monitoring Operator
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Job Description
Position Description
About Harris County and Universal Services:
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking an experienced Monitoring Operator to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County providing Information Technology Public Safety and Justice Technologies 311 Constituent Engagement Services Fleet Services and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation with a population of more than 4.7 million rivaling the size of the entire state of Louisiana. Harris County Commissioners Court the Countys governing body directs a budget of more than $4 billion providing essential services including flood control infrastructure healthcare housing and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Summary:
The Monitoring Operator responds to alarms by following the information provided on instruction screens and takes necessary actions including making outgoing calls to verify alarms dispatching the appropriate authorities and notifying responsible parties. All alarm handling procedures are properly documented within the designated system. Alarm processing is completed in accordance with departmental guidelines and clear reset instructions are provided to customers during both outbound alarm calls and inbound callback inquiries. Additionally inbound calls related to alarm callbacks are received and addressed as needed.
The DaytoDay Responsibilities:
Monitors fire security and duress systems and responds appropriately to all alarm situations emergencies and calls.
Prepares accurate current and thorough recordings and reports of all situations.
Retrieves information and performs data entry using appropriate computer programs.
Reviews and analyzes surveillance video.
Communicates diplomatically on a routine basis with elected and appointed officials County employees contractors vendors and user tenants.
May issue and maintain accounts of County access and identification cards.
May be required to work alone in a secured area for eight hours or longer with all breaks being confined to within the sound of telephone and alarm monitors and may be required to remain onsite for extended periods during emergency conditions.
May assist supervisor with clerical and administrative support and training of less experienced coworkers.
Performs other duties as assigned.
Harris County is an Equal Opportunity Employer If you need special services or accommodations please callor email.This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.
Requirements
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 80 with a typing speed of 35 wpm and 80 accuracy.
see testing instructions in the General Information section below.
Education:
High School Diploma or GED
Experience:
Minimum 2 years experience as monitoring operator or in a Customer Service environment.
Knowledge & Skills:
Must be skilled in the use of personal computer.
Strong troubleshooting and problemsolving skills.
Ability to generate grammatically correct written reports logentries and correspondence.
Typing 35 WPM
Must have the ability to react in a calm polite patient and efficient manner in times of highly stressed or emergency situations and a proven ability to multitask in a fast pace team environment.
Must be a selfstarter able to work productively without immediate supervision and assume additional responsibilities as necessary.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received maintained or stored either manually or electronically (i.e. custodian maintenance). Automatic Disqualification:
- Convictions probation or deferred adjudication for any Felony and any Class A Misdemeanor
- Convictions probation or deferred adjudication for a Class B Misdemeanor if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.
Preferences
Education:
Some college
Experience:
Minimum 3year experience as monitoring operator or call center environment.
Working knowledge of security fire and access control systems
General Information
Employment Type
Full-Time
