Cloud Support Engineer DTS 7312 - SE
Cloud Support Engineer DTS 7312 - SE
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products providing our customers with required tools and tactics to scale their impact in worldwide markets.
The SCD role supports our services that focus on distributed cloud infrastructure over which customers build their applications to server their end users. The supported services include technologies across Data and Storage (AWS S3 storage Snowball AWS Transfer for SFTP Datasync AWS Backup Amazon Elastic File System File Cache Storage Gateway Glacier) Content delivery (Cloudfront Simple Email Service) and Media and Streaming technologies (AWS Elemental Media Services Kinesis Video Streams Interactive Video Service Elastic Transcoder).
Amazon is strongly committed to diversity and our inclusive culture empowers Amazonians to deliver the best results for our customers. If you are a person with a disability and require adjustments to your interview please let us know. We have specialist teams who manage disability accommodations for candidates through the recruitment process. If you need an adjustment during the application and hiring process including support for the interview or onboarding process please contact the ApplicantCandidate Accommodation Team (ACAT) via or inform your recruiter that you would like support and we will put you in contact with the relevant team.
Key job responsibilities
Your day as a Cloud Support Engineer will include but not be limited to the following activities.
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance:
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years of Technical support experience
Experince with networking protocols: DNS HTTP SSL TCP and UDP.
Unix/Linux or Windows system administration skills.
Knowledge of client/server and distributed systems architectures.
Knowledge of filesystem block object storage Storage architectures and backup/DR strategies
Knowledge of AWS S3
High School Diploma as a minimum
Experience troubleshooting filesystem block and object storage *
Experience with scripting (i.e. bash Python PowerShell etc. *
Detailed knowledge of storage protocols: iSCSI NFS SMB *
Experience with network troubleshooting and tools e.g. iperf MTR traceroute dig
Prior working experience with AWS e.g. AWS S3 storage Storage Gateway EFS and AWS Backup.
Experience working with REST API based services * Exposure to OS and networking security concepts and standard methodologies.
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products providing our customers with required tools and tactics to scale their impact in worldwide markets.
The SCD role supports our services that focus on distributed cloud infrastructure over which customers build their applications to server their end users. The supported services include technologies across Data and Storage (AWS S3 storage Snowball AWS Transfer for SFTP Datasync AWS Backup Amazon Elastic File System File Cache Storage Gateway Glacier) Content delivery (Cloudfront Simple Email Service) and Media and Streaming technologies (AWS Elemental Media Services Kinesis Video Streams Interactive Video Service Elastic Transcoder).
Amazon is strongly committed to diversity and our inclusive culture empowers Amazonians to deliver the best results for our customers. If you are a person with a disability and require adjustments to your interview please let us know. We have specialist teams who manage disability accommodations for candidates through the recruitment process. If you need an adjustment during the application and hiring process including support for the interview or onboarding process please contact the ApplicantCandidate Accommodation Team (ACAT) via or inform your recruiter that you would like support and we will put you in contact with the relevant team.
Key job responsibilities
Your day as a Cloud Support Engineer will include but not be limited to the following activities.
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance:
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years of Technical support experience
Experince with networking protocols: DNS HTTP SSL TCP and UDP.
Unix/Linux or Windows system administration skills.
Knowledge of client/server and distributed systems architectures.
Knowledge of filesystem block object storage Storage architectures and backup/DR strategies
Knowledge of AWS S3
High School Diploma as a minimum
Experience troubleshooting filesystem block and object storage *
Experience with scripting (i.e. bash Python PowerShell etc. *
Detailed knowledge of storage protocols: iSCSI NFS SMB *
Experience with network troubleshooting and tools e.g. iperf MTR traceroute dig
Prior working experience with AWS e.g. AWS S3 storage Storage Gateway EFS and AWS Backup.
Experience working with REST API based services * Exposure to OS and networking security concepts and standard methodologies.
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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