Student Services Coordinator II

Student Financial Support provides resources to help students pay for school. These resources include Federal Financial Aid State of Utah Aid and Institutional Aid. Additionally The Student Money Management Center provides free oneonone coaching sessions to help students create budgets and to discover how they can pay for college.

The Student Services Coordinator II reports to the Assistant Director of Scholarship Operations in Student Financial Support. This position is responsible for assisting with a variety of scholarship processes and transactions.

The heart of our work is to serve students. Recognizing finances is a concern for many students Student Financial Support diligently strives to provide all sources of funding and coaching that may help a student achieve their educational goals. Because Student Financial Support administers federal state and institutional aid we focus on discretion accountability and compliance. Within this framework we will do everything we can to help students.

Team Responsibility

Within Student Financial Support we have established different teams to fulfill our mission. These teams include Federal Aid Counseling Scholarships Operations & Compliance Systems & Data Student Money Management and Leadership. These teams work closely with each other to collaborate reduce barriers and enhance resources.

The Scholarship Team works closely to support each other and the other teams within the office. This team supports university programs that are large in size scope and complexities which are embedded within enrollment management strategies at USU. Regardless of position all team members have the following responsibilities:

• Compliance: Administering federal state and institutional aid requires team office and institutional compliance to different laws statutes regulations and policies. All team members have a responsibility to focus on compliance.
• Data Privacy: Student Financial Support has access to sensitive data and this data is protected through different federal laws and institutional policies. All team members have a responsibility to protect data.
• Integrity: Being honest and having strong ethical principles is vital. Embracing unity and collaboration is at the core of our culture fostering a strong work ethic that values the diverse strengths and perspectives each team member brings.
• Collaboration: Creating a culture of open communication respect and purpose is essential. All team members have a responsibility to contribute to a positive collaborative team. This includes continuous training deductive reasoning and problem solving customer service willingness to learn and acquire new skills and commitment to deadlines.

All team members strive to possess the following characteristics:

• Active contributor to discussions and recommends change when appropriate to better meet the needs of those we serve.
• Friendly and empathetic demeanor who places the student first.
• Organized and collaborative teammember who is detail oriented and functions well in a fastpaced community minded environment.

The Student Services Coordinator will be part of the larger Scholarship Team and will work collaboratively with all office staff including campus partners across the USU system. This is a great opportunity to gain handson experience and to learn the intricate details of institutional and state scholarships. Duties and responsibilities may include:

• Reviewing and analyzing data
• Interpreting and developing program logic
• Communicating with USU departments
• Creating and facilitating new processes
• Awarding and adjusting specific scholarships
• Monitoring recipient academic progress
• Customer Service
• Scholarship auditing (checking for term utilization qualification etc.
• Complete ServiceNow tasks
• Review daily outputs and reports
• Communicating with recipients
• Scholarship Appeals
• State of Utah scholarships and awards (Opportunity Utah Promise Talent Development etc)

Minimum Qualifications:

• Four years of experience; or an associate degree plus two years of experience; or a bachelors degree is required.
• Knowledge skillset or potential related to the specific duties & responsibilities of the position.

Preferred Qualifications:

• Experience in Higher Education
• Utah State University Experience
• Familiarity with any of the following systems: Office 365 Banner CampusLogic (StudentForms CampusCommunicator ScholarshipUniverse) ServiceNow.

Along with the online application please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
2. Cover Letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Student Financial Support is an active department with the Strategic Enrollment Management Division (SEM). SEM opens doors to the Aggie Experience! We are here for the learner because of the learner and we advocate for the learner. We are engaged in their success empowere to drive growth and opportunity and energized by challenges as we innovate to shape the future.

Founded in 1888 Utah State University is Utahs premier landgrant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a highquality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.

Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac12 Conference beginning in theseason. The Aggies longstanding tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources ator.

*updated 02/2025

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity or expression disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs nondiscrimination policies:

Executive Director of the Office of EquityMatthew PinnerDistance Education Rm.

Title IX CoordinatorCody Carmichael Distance Education Rm.

Mailing address: 5100 Old Main Hill Logan UT 84322

For further information regarding nondiscrimination please visit or contact:

U.S. Department of EducationOffice of Assistant Secretary for Civil Rights

*updated 09/2023