Manager - Post Posession
Manager - Post Posession
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Job Description
Manager Post Possession
Godrej Properties Limited(GPL)
Gurugram Haryana India
Job Title:Manager Post Possession
Job Type:Permanent Fulltime
Function:Customer Centricity
Business:Godrej Properties Limited
Location:Gurugram Haryana India
About Godrej Industries Group (GIG)
At the Godrej Industries Group we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products real estate agriculture financial services and chemicals industries.
Godrej Properties Limited (GPL)
Godrej Properties brings the Godrej Group philosophy of innovation sustainability and excellence to the real estate industry. Each Godrej Properties development combines the over 125year legacy of excellence and trust with a commitment to cuttingedge design technology and sustainability.
About the role
As a Post Possession Manager you will play a pivotal role in ensuring an exceptional postpossession experience for customers. From overseeing handovers and organising grand events to managing project exits this role is all about delivering excellence. Youll lead planning coordination and efforts to uphold quality and consistency across the zone leaving a lasting impression on our customers.
Key responsibilities
- Handover Management
- Manage the handover of 1000 units quarterly ensuring all units are inspected and meet quality standards
- Collaborate with Customer Centricity (CC) leads and specialists to address and resolve issues promptly
- Event planning and
- Conceptualise and execute grand handover events from theme selection and dcor to gift distribution and mock sessions
- Ensure every event reflects a premium customer experience and strengthens satisfaction
- Project exits
- Lead the seamless completion of project exits including society formation financial audits and the transfer of legal and physical assets
- Address and resolve delays in project exits caused by resource constraints
- Stakeholder coordination
- Partner with legal liaison quality and business teams to meet customer commitments efficiently
- Work closely with project and operations teams to ensure timely and qualityready handovers
- Process improvement
- Implement best practices to standardise the postpossession experience across the zone
- Enhance performance metrics such as NPS scores EE&SM compliance and GPL exit percentages
- Timelines and quality assurance
- Ensure adherence to strict timelines from obtaining OC to handing over projects to associations
- Maintain the highest quality standards to meet and exceed customer expectations
Who are we looking for
Education:
- Bachelors degree in Business Administration Project Management or a related field (MBA preferred)
Experience:
- 10 years in customercentric roles with expertise in handovers or project management
- Proven success in managing largescale events or customer handovers
Skills:
- Exceptional project management and organisational skills
- Strong communication and stakeholder management abilities
- Experience in event planning and customerfacing roles
- Proactive problemsolving and decisionmaking skills
- Solid knowledge of legal financial and operational aspects of project exits
- Analytical mindset to track evaluate and improve performance metrics
Whats in it for you
Be an equal parent
Childcare benefits for the birthing parent commissioning parent (in case of surrogacy) or adoptive parent and their partners
- 6 months of paid leave for primary caregivers flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old on work travel
Coverage for childbirth and fertility treatment
No place for discrimination at Godrej
Genderneutral antiharassment policy
Same sex partner benefits at par with married spouses
Coverage for gender reassignment surgery and hormone replacement therapy
Community partnerships and advocacy
Persons with Disability (PwD) care
We are selfish about your wellness
Comprehensive health insurance plans as well as accident coverage for you and your family with topup options
Elder care for those who might need to extend support to senior family members
Preventative healthcare support
Outpatient Department (OPD) coverage including vaccinations dental vision etc.
Uncapped sick leave
Flexible work options including remote working and parttime work
Mental wellness and selfcare programmes resources and counselling
Celebrating wins the Godrej Way
Structured recognition platforms for individual team and businesslevel achievements
Digital and offline instant recognition platforms
An inclusive Godrej
Before you go there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse especially having our team members reflect the diversity of our businesses and communities helps us innovate better and grow faster. We hope this resonates with you.
We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality race colour religion caste gender identity or expression sexual orientation disability age or marital status and ensure equal opportunities for all our team members.
If this sounds like a role for you apply now!
We look forward to meeting you.
Required Experience:
Manager
Employment Type
Full Time
