Transportation Specialist - Military Veterans and Military Spouses Encouraged to Apply
Transportation Specialist - Military Veterans and Military Spouses Encouraged to Apply
Posted on :
08-04-2025
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1 Vacancy
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Job Description
*This role will require you to be located in Arizona*
Amazons Relay Operations Center (ROC) team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and to have a positive impact on Amazon our transportation partners and ultimately our customers. When network disruptions happen youll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center transportation and/or supply chain environments. Additionally a passion for quickly providing solutions and resolution to challenges by using strong communication problem solving and organizational skills is a must. Successful candidates will enjoy working in a fastpace highvolume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves team carriers/drivers and work schedules!
Key job responsibilities
Deliver outstanding carrier and driver experience/solutions in a highvolume contact center environment through researching problemsolving setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
Work in fastpaced environment and adhere to schedules: start/stop and breaks/lunches
Support workload surges and/or weatherrelated operations as needed to include working significant overtime during designated highvolume peaks
Use internal systems to gather data from multiple sources to support reporting on a daily weekly monthly and quarterly basis (AAP Reach Decisive)
Provide support to field teams and partners by creating repair requests monitoring repair ensuring ontime preventive maintenance and maintaining unit history
Work with crossfunctional teams. Use analytical skills to drive datadriven decision and effectively communicate insights to others across Transportation Operations Management (TOM) Amazon Freight Partners (AFP) and Fleet
Provide support to drivers and carriers with over the road disruptions
Your calls will be monitored and recorded for training and compliance purposes.
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
High school or equivalent diploma
Work 40 hours/week and overtime as required
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Are 18 years of age or older
1 year of call center experience in a highvolume environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazons Relay Operations Center (ROC) team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team and to have a positive impact on Amazon our transportation partners and ultimately our customers. When network disruptions happen youll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center transportation and/or supply chain environments. Additionally a passion for quickly providing solutions and resolution to challenges by using strong communication problem solving and organizational skills is a must. Successful candidates will enjoy working in a fastpace highvolume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves team carriers/drivers and work schedules!
Key job responsibilities
Deliver outstanding carrier and driver experience/solutions in a highvolume contact center environment through researching problemsolving setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
Work in fastpaced environment and adhere to schedules: start/stop and breaks/lunches
Support workload surges and/or weatherrelated operations as needed to include working significant overtime during designated highvolume peaks
Use internal systems to gather data from multiple sources to support reporting on a daily weekly monthly and quarterly basis (AAP Reach Decisive)
Provide support to field teams and partners by creating repair requests monitoring repair ensuring ontime preventive maintenance and maintaining unit history
Work with crossfunctional teams. Use analytical skills to drive datadriven decision and effectively communicate insights to others across Transportation Operations Management (TOM) Amazon Freight Partners (AFP) and Fleet
Provide support to drivers and carriers with over the road disruptions
Your calls will be monitored and recorded for training and compliance purposes.
1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
High school or equivalent diploma
Work 40 hours/week and overtime as required
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Are 18 years of age or older
1 year of call center experience in a highvolume environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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