Camera Customer Relations Representative I
Camera Customer Relations Representative I
Posted on :
08-04-2025
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1 Vacancy
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Job Description
About the Role
Canon USA is seeking a Camera Customer Relations Representative I (Representative Cust Rel I) to work out of our Costa Mesa CA factory service center. The Camera Customer Relations Representative I will be proactive and responsible for repair estimation data entry with some minimal reporting into an Excel spreadsheet. The estimation activity is required to be performed at the front counter facetoface with our customers. Communication is also required to be made via telephone when necessary to verify or update an estimate.
Benefits start on day one including medical dental & vision.
40 Hour Work Week Monday to Friday 7:30 am to 4:30 pm
This position requires fulltime presence at your assigned office(s)/worksite(s)/territory.
Benefits start on day one including medical dental & vision.
40 Hour Work Week Monday to Friday 7:30 am to 4:30 pm
This position requires fulltime presence at your assigned office(s)/worksite(s)/territory.
Your Impact
Create repair estimates process and arrange for shipping of completed repairs via USPS and FedEx
Provide telephone assistance to internal and external customers relative to repairs and repair status inquiries equipment operation or problems and complaints on all consumer and professional products (still photographic and video)
Process repair orders input data into database for repair issues
Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge
Deliver completed repairs to customers picking them up from our walkin service facility
Investigate escalations inquiries/complaints and respond/resolve accordingly
Provide front counter support for the Burbank Professional Technology and Support Center as required
Provide shipping and receiving support in the warehouse
Provide assistance with parts inventory and parts delivery to technicians
Transfer approved product to technician area for repair
Provide telephone assistance to internal and external customers relative to repairs and repair status inquiries equipment operation or problems and complaints on all consumer and professional products (still photographic and video)
Process repair orders input data into database for repair issues
Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge
Deliver completed repairs to customers picking them up from our walkin service facility
Investigate escalations inquiries/complaints and respond/resolve accordingly
Provide front counter support for the Burbank Professional Technology and Support Center as required
Provide shipping and receiving support in the warehouse
Provide assistance with parts inventory and parts delivery to technicians
Transfer approved product to technician area for repair
About You: The Skills & Expertise You Bring
Typically requires General Education or vocational training plus min. 3 12 months of customer service and/or retail experience
Excellent organizational analytical and clear written and verbal communication skills
Basic to intermediate experience with digital photographic equipment and associated processes desirable
Experience with camera photography and/or cinematography is preferable
The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
Knowledge in software applications associated with photography is a plus
Basic to intermediate knowledge of the Windows environment MS Word and Excel
Must be able to lift between 30 to 40 pounds
We are providing the anticipated rate for this role: $17.20 $21.15 hourly
Excellent organizational analytical and clear written and verbal communication skills
Basic to intermediate experience with digital photographic equipment and associated processes desirable
Experience with camera photography and/or cinematography is preferable
The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
Knowledge in software applications associated with photography is a plus
Basic to intermediate knowledge of the Windows environment MS Word and Excel
Must be able to lift between 30 to 40 pounds
We are providing the anticipated rate for this role: $17.20 $21.15 hourly
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
FullTime On Site This position requires fulltime presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LIONSITE
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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