Client Service II Representative- Device Maintenance
Client Service II Representative- Device Maintenance
Posted on :
09-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Hourly Salary
$ 17 - 23
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
About the Role
Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.
Your Impact
Main Responsibilities:
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails phone calls text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center Copier Maintenance Mail/Courier Services Reception/Office Services Shipping/Receiving Inventory Services Warehouse File Room/Records File Services based on assigned location.
Attends crossfunctional trainings to ensure ability to provide coverage when shortstaffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Device Maintenance:
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces clearing paper jams replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists endusers in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails phone calls text messages and verbal.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
Responsible for communicating and training team in changes to workflow or procedure.
Oversees and manages daily and monthly records on service activity.
Effectively communicates with the client and staff.
Where appropriate may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
Responsibilities may include Copy/Print Production/Copy Center Copier Maintenance Mail/Courier Services Reception/Office Services Shipping/Receiving Inventory Services Warehouse File Room/Records File Services based on assigned location.
Attends crossfunctional trainings to ensure ability to provide coverage when shortstaffed.
Site responsibility and location of coverage may change based on client and/or division needs.
Device Maintenance:
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces clearing paper jams replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists endusers in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.
About You: The Skills & Expertise You Bring
Please note: this is a customerfacing role and requires compliance with customer policies and protocols which may include COVID19 vaccination and other measures relating to COVID19.
In accordance with applicable law we are providing the anticipated rate for this role: $17.20 $23.37 hourly
This position will support our customer at site locations in Chester County PA
HS Diploma GED or equivalent experience required plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
May require driving between multiple client locations may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
Ability to work OT as needed.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing bending walking reaching and pulling while performing duties.
Good customer service and communication skills.
Ability to multitask and prioritize in order to meet deadlines.
Ability to work with minimal supervision.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
In accordance with applicable law we are providing the anticipated rate for this role: $17.20 $23.37 hourly
This position will support our customer at site locations in Chester County PA
HS Diploma GED or equivalent experience required plus 1 to 2 years of related experience.
Prior experience in a customer service environment.
Good computer skills/technical knowledge.
May require driving between multiple client locations may also require a personal vehicle (valid drivers license and acceptable driving record necessary).
Ability to work OT as needed.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing bending walking reaching and pulling while performing duties.
Good customer service and communication skills.
Ability to multitask and prioritize in order to meet deadlines.
Ability to work with minimal supervision.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
FullTime On Site This position requires fulltime presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LIJZ1 #LIONSITE
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
