National Support Technician
National Support Technician
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
About the Role
Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders.
Your Impact
Field Support:
Provides ongoing thirdlevel technical support to field engineers and troubleshoots problems on equipment.
Provides field support for new product introductions & installations.
Provides instruction on new adjustments repairs upgrades and troubleshooting procedures including guidance in utilization of available sources of information.
May audit accounts/equipment for performance and ensure proper maintenance report on others work to ensure it meets company standards and report findings on the SAR.
Escalates issues in a timely manner that minimizes customer downtime.
Informs Canon USA Management on escalation status.
Documentation/Knowledge transfer:
Frequently utilizes SAR imPACT RCCA and CRM Maintenance Assist Remote Assist & ADAM.
Maintains and updates problem records and reports any resolved/unresolved problems.
Organizes and disseminates information so that other engineers can perform their duties more efficiently.
Creates documents and inputs updated technical information to maintain knowledge database Core Competencies/technical publications.
Trains other engineers in the use of tools working methods and technical tips to improve performance.
Troubleshoots MICR issues and answers MICR related questions.
Ensurse all tasks regardless of owner are completed in a timely fashion (RCCA).
Completes Bundle upgrades confidently and in a timely manner.
Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media.
Product Quality:
Full understanding of ORS and utilizes its dashboard functionality on a regular basis.
Achieves and improves the performance targets for the current strategic products and proceeds postsales support for all assigned products.
Interfaces with development factory engineers or third party vendors for technical information.
Reports to PSO field obstacles (documentation product defect logistics) to team lead(s).
Provides ongoing thirdlevel technical support to field engineers and troubleshoots problems on equipment.
Provides field support for new product introductions & installations.
Provides instruction on new adjustments repairs upgrades and troubleshooting procedures including guidance in utilization of available sources of information.
May audit accounts/equipment for performance and ensure proper maintenance report on others work to ensure it meets company standards and report findings on the SAR.
Escalates issues in a timely manner that minimizes customer downtime.
Informs Canon USA Management on escalation status.
Documentation/Knowledge transfer:
Frequently utilizes SAR imPACT RCCA and CRM Maintenance Assist Remote Assist & ADAM.
Maintains and updates problem records and reports any resolved/unresolved problems.
Organizes and disseminates information so that other engineers can perform their duties more efficiently.
Creates documents and inputs updated technical information to maintain knowledge database Core Competencies/technical publications.
Trains other engineers in the use of tools working methods and technical tips to improve performance.
Troubleshoots MICR issues and answers MICR related questions.
Ensurse all tasks regardless of owner are completed in a timely fashion (RCCA).
Completes Bundle upgrades confidently and in a timely manner.
Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media.
Product Quality:
Full understanding of ORS and utilizes its dashboard functionality on a regular basis.
Achieves and improves the performance targets for the current strategic products and proceeds postsales support for all assigned products.
Interfaces with development factory engineers or third party vendors for technical information.
Reports to PSO field obstacles (documentation product defect logistics) to team lead(s).
About You: The Skills & Expertise You Bring
HS Diploma GED or equivalent experience required plus 4 to 6 years of related experience
Associates degree in Mechanical or Electronics area of study.
Field service experience including printer knowledge and testing and/or diagnostic applications.
Advanced computer skills (networking multi operating system windows server Linux etc. preferred.
Understanding of TDM print market.
May require up to 70 travel (both domestic and Internationally) including overnights (valid drivers license passport and acceptable driving record necessary).
Must be able to work in a 24/7 environment perform shift work and do oncall rotations is required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Technical certifications such as A Network MCSE are highly desired.
Advanced color certification.
Knowledge of PLC / Control software preferred.
Knowledge of digital workflows in a color environment desired.
Must be able to lift 50 lbs and be in a mobile activity more than 50 of the time. (Walking standing stooping/kneeling). Ability to work entire shift while standing with occasional rest.
Must live by Major airport
We are providing the anticipated hourly rate for this role: $33.59 $50.30 hourly
Associates degree in Mechanical or Electronics area of study.
Field service experience including printer knowledge and testing and/or diagnostic applications.
Advanced computer skills (networking multi operating system windows server Linux etc. preferred.
Understanding of TDM print market.
May require up to 70 travel (both domestic and Internationally) including overnights (valid drivers license passport and acceptable driving record necessary).
Must be able to work in a 24/7 environment perform shift work and do oncall rotations is required.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
Technical certifications such as A Network MCSE are highly desired.
Advanced color certification.
Knowledge of PLC / Control software preferred.
Knowledge of digital workflows in a color environment desired.
Must be able to lift 50 lbs and be in a mobile activity more than 50 of the time. (Walking standing stooping/kneeling). Ability to work entire shift while standing with occasional rest.
Must live by Major airport
We are providing the anticipated hourly rate for this role: $33.59 $50.30 hourly
Company Overview
About our Company Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue its parent company Canon Inc. as of 2023 has ranked in the topfive overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon visit us at and connect with us on LinkedIn at
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity worldclass team members and impactful work Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic creativity and a cooperative spirit. We believe in integrity respect empowerment and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards including competitive compensation and benefits.
And Even More Perks!
Employee referral bonus
Employee discounts
Dress for Your Day attire program (casual is welcome based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon U.S.A. Inc. offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CUSA
Workstyle Description
FullTime On Site This position requires fulltime presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#LIEF1 #PM19
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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