AWS Senior PM-T Kumo

At AWS we use Artificial Intelligence to identify every customer need across all AWS services without customers needing to tell us about their issue and then seamlessly connect them to the most appropriate resolution eventually fulfilling the vision of a selfhealing cloud. We are looking for a Sr PMT who is a relentless selfstarter with a track record of delivery someone with a true pioneering spirit who will boldly do whats best for our customers. Leveraging a wide range of AI/ML and automation techniques you will have an opportunity to invent design and launch solutions that will directly impact every customer across all AWS services.


Key job responsibilities
You possess an established product management track record experience launching missioncritical systems and a wellrounded technical background in automation GenAI / ML technologies. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive highlevel strategic initiatives but can also roll up your sleeves dig in and get the job done. You will be responsible for defining the roadmap for automation initiatives in AWS Support including how GenAI can be leveraged to expand automation coverage and delivery velocity. You will partner with multiple science and engineering teams to build cohesive user experiences across the tools used to deliver our worldclass Support. You will be at the forefront of ML and Cloud technologies with interactions across the full breadth of AWS services.

About the team
The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. Kumos products used by AWS customers and the support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team packs a punch with principal level engineering science product and leadership talent. We combine the culture of a startup the innovation and creativity of an R&D Lab the worklife balance of a mature organization and technical challenges at the scale of AWS. We have unfettered curiosity and drive to help build best in the world support experiences that customers will love!

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
3 years of experience in a technical product leadership role focused on automation GenAI and/or ML

Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.