Catalog Support Engineer Amazon
Catalog Support Engineer Amazon
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Work hard. Have fun. Make history.
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for itemrelated problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team youll play a key role in driving Amazons business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects.
The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest highest quality and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support carrying out data research liaising with technology and other internal teams on workflow improvements data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazons catalogs.
This role requires an individual with excellent analytical abilities and outstanding business acumen. The successful candidate will be a selfstarter comfortable with ambiguity have strong attention to detail and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to work crossorganizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and crossfunctional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems can quickly learn complex systems and enjoys building actionable insights from data.
To meet these challenges we are looking for passionate talented and supersmart support engineers. We are looking of people who innovate love solving hard problems and never take no for an answer. Our engineers are topnotch engineers who work hard have fun and make history.
Key job responsibilities
Big Picture: solve problems at their root stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done
Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles
Quality: You demonstrate appropriate quality and thoroughness.
Integrity: You act with personal integrity at all times
Professional: You work within your teams process. You confront problems (even when outside your own domain) propose solutions take ownership through to resolution or ensure a clear handoff. You have a positive cando approach to work
Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers.
Analyze and fix inconsistencies of existing metadata and business rules
Use problem solving and analytical skills to solve business problems and drive process improvements
Experience in software development or experience in technical support
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience scripting in modern programming languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for itemrelated problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team youll play a key role in driving Amazons business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects.
The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest highest quality and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support carrying out data research liaising with technology and other internal teams on workflow improvements data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazons catalogs.
This role requires an individual with excellent analytical abilities and outstanding business acumen. The successful candidate will be a selfstarter comfortable with ambiguity have strong attention to detail and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business product and technical challenges with the ability to work crossorganizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and crossfunctional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems can quickly learn complex systems and enjoys building actionable insights from data.
To meet these challenges we are looking for passionate talented and supersmart support engineers. We are looking of people who innovate love solving hard problems and never take no for an answer. Our engineers are topnotch engineers who work hard have fun and make history.
Key job responsibilities
Big Picture: solve problems at their root stepping back to understand the broader context
Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done
Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles
Quality: You demonstrate appropriate quality and thoroughness.
Integrity: You act with personal integrity at all times
Professional: You work within your teams process. You confront problems (even when outside your own domain) propose solutions take ownership through to resolution or ensure a clear handoff. You have a positive cando approach to work
Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers.
Analyze and fix inconsistencies of existing metadata and business rules
Use problem solving and analytical skills to solve business problems and drive process improvements
Experience in software development or experience in technical support
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience scripting in modern programming languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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