Support Engineer II Amazon
Support Engineer II Amazon
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Selling Partner Identity Verification (SPIV) team ensures that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support this mission through providing a secure and accurate Identity verification platform. Identity verification is becoming a critical component to protect our customers from bad actors and provide fast and secure registration and account management capabilities. We provide an end to end solution for identity verification and account lifecycle management for various Amazon businesses across globe (North America Europe Japan China and more). Our customers include Mechanical Turk Selling on Amazon Amazon Pay Amazon Flex etc. We continuously strive to scale our systems to serve millions of Amazon customers with high accuracy least friction in a highly secure manner to enable a safe and secure shopping experience for customers.
Engineers in the team need a strong understanding of Computer fundamentals and practical experience in working with large scale distributed systems. Experience with web servicesbased applications especially at massive scale is helpful.
Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification !!
Key job responsibilities
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Engineers in the team need a strong understanding of Computer fundamentals and practical experience in working with large scale distributed systems. Experience with web servicesbased applications especially at massive scale is helpful.
Come join the exciting journey to outsmart the fraudsters and provide a secure environment for our customers through identity verification !!
Key job responsibilities
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Python or shell scriptsAWS web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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