Sr Manager Physical Security

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Position Overview

The Senior Manager Critical Infrastructure is responsible for overseeing and ensuring the efficient operation maintenance and security of all critical infrastructure systems. This role leads the strategy development and implementation of facility management programs related to power security HVAC telecommunications and other core infrastructure systems. The Senior Manager ensures business continuity through effective disaster recovery planning risk management and compliance with regulatory requirements while maintaining a safe and productive working environment for employees and clients.

Key Responsibilities:

Leadership & Strategy Development:

• Lead and manage the facilities infrastructure team to ensure the optimal functioning of all critical infrastructure systems.

• Develop and execute longterm infrastructure strategies that align with business goals and ensure the scalability and resilience of the facility.

• Provide leadership and direction for continuous improvement initiatives related to the infrastructures performance safety and energy efficiency.

Infrastructure Management & Optimization:

• Oversee the maintenance and operation of key infrastructure systems including power supply HVAC lighting water systems telecommunications and security.

• Ensure all systems are regularly inspected upgraded and optimized to meet business needs and reduce operational downtime.

• Manage and coordinate the daytoday operational performance of the facilitys critical systems to ensure maximum uptime and reliability.

Risk Management & Disaster Recovery:

• Lead the development implementation and testing of disaster recovery and business continuity plans ensuring that critical systems remain functional during emergencies.

• Identify potential risks to critical infrastructure and implement mitigation strategies to reduce vulnerabilities and system failures.

• Coordinate with IT and security teams to ensure that physical and cybersecurity systems are integrated and aligned with disaster recovery plans.

Compliance & Regulatory Oversight:

• Ensure that facility infrastructure systems comply with all relevant local state and federal regulations including health safety fire safety environmental and building codes.

• Maintain uptodate knowledge of industryspecific standards (e.g. GDPR HIPAA) and ensure facilities operations adhere to these standards.

• Lead audits inspections and reporting to meet regulatory and safety requirements ensuring that the facility passes all required evaluations.

Budgeting Cost Control & Vendor Management:

• Develop and manage the budget for critical infrastructure operations including planning for capital expenditures maintenance and upgrades.

• Ensure costeffective management of facility resources and identify opportunities to optimize spending while improving infrastructure efficiency.

• Oversee vendor management ensuring highquality services are delivered in compliance with SLAs and negotiated contracts.

• Negotiate contracts and agreements with thirdparty service providers for maintenance repair and infrastructurerelated projects.

Project Management & Infrastructure Upgrades:

• Lead major infrastructure projects such as the installation of new systems building renovations or facility expansions ensuring they are completed on time within budget and meet operational needs.

• Work with crossfunctional teams to define project scopes deliverables and timelines ensuring that all infrastructure projects support the businesss operational goals.

• Monitor project progress manage resources and resolve any issues or roadblocks that may arise during the implementation phase.

Energy Management & Sustainability:

• Implement strategies to reduce energy consumption improve efficiency and lower costs related to facility infrastructure.

• Develop sustainability initiatives working with stakeholders to explore ecofriendly solutions and renewable energy sources to support companywide sustainability goals.

• Track and report on the facilitys energy consumption waste management and environmental impact.

Team Development & Leadership:

• Provide leadership mentorship and guidance to the critical infrastructure team fostering a culture of continuous improvement and high performance.

• Recruit train and retain highquality infrastructure management staff.

• Conduct performance reviews set development goals and ensure the team remains aligned with organizational objectives and industry best practices.

Qualifications:

• Education:

  • Bachelors degree in Facilities Management Engineering or a related field.

  • Professional certifications (e.g. Certified Facility Manager (CFM) LEED) are preferred.

• Experience:

  • 35 years of experience in managing facility infrastructure in a corporate or BPO environment.

  • Handson experience with critical systems such as HVAC power and backup systems as well as knowledge of safety and security systems.

  • Experience in vendor management regulatory compliance and project management.

• Skills & Abilities:

  • Strong understanding of building systems including electrical plumbing HVAC fire safety and power generation systems.

  • Ability to manage multiple vendors projects and tasks efficiently.

  • Knowledge of emergency response procedures disaster recovery planning and business continuity protocols.

  • Excellent communication and interpersonal skills to collaborate with internal teams and external vendors.

  • Strong problemsolving and troubleshooting abilities to manage facilityrelated issues.

Work Environment:

• Primarily officebased with frequent site visits to various facilities within the company.

• Must be able to respond to oncall emergencies for facilityrelated problems.

About TaskUs

TaskUs is a leading provider of outsourced digital services and nextgeneration customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery and ridesharing Technology FinTech and HealthTech. As of March 31 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices is our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process please let us know.

Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager