Technical Program Manager Analytics Performance Insights

We are seeking a Technical Program Manager (TPM) Analytics to drive data and analytics initiatives supporting all AR support functions. In this role you will collaborate with stakeholders across AR Global Safety & Support (GSS) teams to establish robust reporting analytics and models that enhance AR solutions network performance and support needs. You will work closely with Business Intelligence Engineers Data Engineers and crossfunctional teams to design and develop analytics solutions tailored to various customer groups.

We are looking for a strategic and technically adept leader who excels in stakeholder management drives structured and repeatable processes and delivers impactful results. You will anticipate challenges manage escalations make tradeoffs and balance business objectives with technical constraints. The ideal candidate possesses a strong analytical mindset problemsolving abilities and leadership skills to break down complex projects into manageable executable components.

Success in this role requires maturity high judgment negotiation skills and the ability to influence diverse stakeholders. If you have a passion for leveraging data and analytics to generate business insights and drive datadriven problemsolving along with a proven track record of delivering results in ambiguous environments then wed like to talk to you.

Key job responsibilities

Lead crossfunctional projects spanning all Amazon Robotics (AR) solutions and products to drive datadriven insights and operational improvements.
Collaborate with stakeholders to plan design and communicate strategies and timelines for various analytics initiatives.
Manage multiple concurrent projects and deadlines requiring strong communication organization time management and problemsolving skills.
Oversee team intake sprint planning and processes to ensure efficient project delivery.
Assess and analyze available data streams recommending the most relevant data sources to address specific business and customer needs.
Ensure data accuracy and integrity through rigorous data vetting processes ensuring it reflects realworld customer scenarios.
Provide regular updates insights and performance metrics to stakeholders including monthly and quarterly business reviews.

About the team
The P&I team is dedicated to developing and scaling analytics products and services that provide deeper insights into the AR networks performance and its underlying causal factors. By leveraging advanced analytics automation and deep domain expertise we drive efficiencies mitigate risks and ensure robust data integrity across all AR support functions. Our outcomes empower service and support teams across a global network of AR sites with predictive insights proactive network monitoring and comprehensive risk assessmentsenabling an Always Ready support model. We develop core data pipelines and infrastructure solutions to enable supportability and ensure availability of datadriven insights to our customers.

Bachelors degree in engineering computer science or equivalent
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
3 years of technical product or program management experience
Experience managing programs across cross functional teams building processes and coordinating release schedules

Experience with roadmap strategy and definition
Experience in robotics supply chain or fulfillment operations.
Experience with BI toolkit like SQL Tableau.
Understanding of data warehousing and data modeling.
Fluency in using Agile methodologies and program management best practices.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

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