Senior Program Manager
Senior Program Manager
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
Drive innovation in customer engagement by leading a pointsbased loyalty program that impacts millions of customers globally. You will architect and execute strategic initiatives that enhance customer satisfaction while delivering measurable business outcomes. This role offers the opportunity to shape the future of digital customer engagement in emerging markets.
Key job responsibilities
Build and execute customer engagement strategies across multiple emerging markets
Coordinate with crossfunctional teams to develop and launch program initiatives
Manage program governance including policy development and compliance requirements
Analyze program performance and implement datadriven improvements
Develop scalable processes for program operations and growth
A day in the life
Your mornings typically begin with analyzing program metrics and connecting with global team members. Youll collaborate with product teams to enhance user experiences align with legal partners on policy requirements and work with analytics teams to identify growth opportunities. Youll participate in strategic planning sessions and help team members navigate complex challenges.
About the team
IES Shopping focuses on creating exceptional shopping experiences in emerging markets. We combine customer insights with innovative technology to build engaging shopping solutions. Our collaborative environment welcomes diverse perspectives and encourages experimental thinking. We support flexible working arrangements and prioritize worklife integration.
Bachelors degree
4 years of professional experience in program management business operations or related field
Experience managing crossfunctional initiatives
Experience with data analysis and reporting
MBA or relevant advanced degree
Experience in customer loyalty programs or digital engagement initiatives
Knowledge of emerging markets retail landscape
Experience in stakeholder management across multiple business units
Proficiency in program measurement and analytics
Background in process improvement and optimization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Build and execute customer engagement strategies across multiple emerging markets
Coordinate with crossfunctional teams to develop and launch program initiatives
Manage program governance including policy development and compliance requirements
Analyze program performance and implement datadriven improvements
Develop scalable processes for program operations and growth
A day in the life
Your mornings typically begin with analyzing program metrics and connecting with global team members. Youll collaborate with product teams to enhance user experiences align with legal partners on policy requirements and work with analytics teams to identify growth opportunities. Youll participate in strategic planning sessions and help team members navigate complex challenges.
About the team
IES Shopping focuses on creating exceptional shopping experiences in emerging markets. We combine customer insights with innovative technology to build engaging shopping solutions. Our collaborative environment welcomes diverse perspectives and encourages experimental thinking. We support flexible working arrangements and prioritize worklife integration.
Bachelors degree
4 years of professional experience in program management business operations or related field
Experience managing crossfunctional initiatives
Experience with data analysis and reporting
MBA or relevant advanced degree
Experience in customer loyalty programs or digital engagement initiatives
Knowledge of emerging markets retail landscape
Experience in stakeholder management across multiple business units
Proficiency in program measurement and analytics
Background in process improvement and optimization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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