Operations Shift Supervisor - Truck Fleet Services
Operations Shift Supervisor - Truck Fleet Services
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$ 65 - 68
1 Vacancy
Job Description
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Job Description:
At Ryder our most important competitive advantage is our people. CULTURE INTEGRITY FAMILY. As an Operations Supervisor youll be part of a fastpaced team driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and weve been in the game since 1933!
Position Summary
The Ops Supervisor assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift including but not limited to: TechniciansIn Charge Customer Service Coordinators Technicians and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers needs are being met while balancing financial operating quality safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions the Ops Supervisor or Shift Supervisor is responsible for adhering to all Ryder Maintenance Operations policies and procedures.
This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within based on performance. The continuous onthejob experience here at Ryder opens up other opportunities and provides a longlasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package 401k employer match PTO and a discount on shares!
Must have experience working in a heavyduty truck or automotive repair shop as a shop supervisor or shop foreman!
Shop Location: Schenectady NY
Schedule: Monday Friday
Shift: 2:00pm to 11:30pm
Salary Bonus
The salary for this position ranges from $65K to $68K.
Salaries may be supplemented with a bonus as applicable and/or as business conditions allow. Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicants skills; prior relevant experience; certain degrees or certifications etc.
Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
You thought that was it Take a look at a few of these: Ryders most recently been named Top Company for Women to Work for in Transportation by Women in Trucking one of Fortune Magazines Worlds Most Admired Companies & one of Readers Choice Excellence Awards by Inbound Logistics. What about our green initiativeWe have the largest EV footprint in the U.S addition to that Verizon has recognized Ryder with their Supplier Environmental Excellence Award
Here is from people that work here!
Workflow Management:
Responsible for work analysis planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer driveins and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritizationLabor Management
Provides management training and development of all personnel assigned
Responsible for Performance Management of all assigned personnelCustomer Management:
Responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & followup breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care PlanAsset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in service/outservice process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management policies and proceduresQuality Management:
Responsible for Quality Inspections of PM & repairs as well as performing In Process Reviews of nonPM work
Perform breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified and TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local state federal as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirementsFinancial Management:
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll Purchase Order approval as warranted and invoice reconciliation and fuel reconciliation
Responsible for the customer bill back process to include identification review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity
Ensure data integrity in the Shop Management Online system
Additional Responsibilities
Performs other duties as assigned
Skills and Abilities
Ability to professionally represent Ryder and competently interact with customer management
Strong vehicle diagnostics/repair knowledge (preferred)
Microsoft Office intermediate preferred
Qualifications
H.S. diploma/GED required
Associates degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Bachelors degree preferred or 13 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
Maintenance and Technical experience in a shop environment required
Supervisory experience preferred
Experience with a Shop Management System preferred
Microsoft Office intermediate preferred
DOT Regulated
No
#LIRL #INDexempt #FB
Job Category
MaintenanceCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
$65KMaximum Pay Range:
$68KBenefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ryder email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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