Customer Service Representative 2
Customer Service Representative 2
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Job Description
This position is the first point of contact for the Registrars office for the public campus partners prospective and current students and alumni. The primary purpose of this position is to provide customer service and assistance in a professional and friendly manner via daily email phone and facetoface interactions while accepting and processing registration/records related forms. Our customer service team counsels assists and troubleshoot with students faculty and staff relative to the Registrars office procedures and university policies.
The Office of the Registrar is the hub of the University. We provide assistance with transcripts registration and course scheduling transfer credit and graduation evaluation determination of Idaho residency for tuition and catalog information.
Applies skills and job knowledge in area of specialization; may adapt procedures operations techniques tools materials and/or equipment to meet the needs of area of specialization; may work on nonroutine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
- Manage phone queue general office mail account and walkin traffic.
- Advise interpret research and troubleshoot registration questions.
- Assist and educate students in the use of the Student Center in myBoiseState.
- Assist and educate faculty staff and advisors in the use of the Faculty Center in myBoiseState.
- Maintain a working knowledge of curriculum class scheduling and class setup to assist with registration questions.
- Accept and process registration related and student update forms.
- Maintain a working knowledge of the Academic Advising Report (AAR) Degree Tracker and other registration tools that assist in registration.
- Maintain a working knowledge of the curriculum and scheduling process University Foundation courses Idaho Residency the Academic Appeal process FERPA and the complete withdrawal process.
- Manage multiple computer software programs (i.e. PeopleSoft Perceptive Content Google Apps Cisco Capture Perfect) to assist in researching registration questions.
- Communicate registration information and provide appropriate answers in an efficient inclusive thorough and friendly manner.
- Interpret laws policies and potential impact on a students record such as FERPA and the Idaho Residency statute.
- Intermediate word processing skills.
- Intermediate database skills to include create format edit sort filter print and store data in predesigned tables customize tables import and export data to tables create forms and simple reports set relationships between tables convert transfer or import data design and create complex queries and reports.
- Knowledge of manipulating database software to store retrieve and compile information in a report format; using spreadsheet software; working in a health care environment; working in a call center environment; fluency in speaking reading writing Spanish and English and/or working with multiple electronic devices systems and data records.
Some knowledge of: interviewing methods.
Experience: interpreting explaining and applying regulations laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive factfinding interviews.
Preferred Qualifications:
- Accuracy and excellent attention to detail
- Typing/keyboarding skills
- Comfortable working on a computer
- Excellent communication skills (listening speaking writing)
- Experience analyzing information and researching a variety of complete sources to identify and resolve problems and issues
- Experience interpreting explaining and applying laws regulations and complex policies for multiple or highly specialized programs
- 12paid holidaysAND the University is closed between Christmas and New Years (requires use of 3 vacation days)
- Between 1224annual paid vacation daysfor fulltime Professional and Classified staff depending on position type and years of service
- 9.27 University contribution to yourORP retirement fund(Professional and Faculty employees)
- 11.96 University contribution to yourPERSI retirement fund(Classified employees)
- Excellent medical dental and otherhealthrelated insurancecoverages
- Tuition fee waiverbenefits for employees spouses and their dependents
- See ourfull benefits pagefor more information!
Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idahos Treasure Valley at Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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