Responsable Contrle dInventaire et Audit Qualit
Responsable Contrle dInventaire et Audit Qualit
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Do you aim to have a dynamic impact on the world Are you up for creating solutions and solving tomorrows problems today Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazons rapidly growing operations network: they are where we manage our fastmoving inventory. In each fulfillment center our teams stow deliveries pick products package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fastpaced and high reward environments where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control quality assurance and problem solve operations within the fulfillment center
Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish influence and adhere to policies and procedures
Coordinate inventory control quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
Conduct shift planning and forecasting alongside assigning and directing work. Oversee projects to streamline processes increase quality and optimize productivity
Ensure KPIs are reviewed on a daily weekly or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience
Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
Support in interviewing and training fulfillment center managers and associates developing talent and hiring the next generation of managers
A day in the life
Youll work shifts at one of our fulfillment centers overseeing inventory control quality assurance and problem solve operations. Your day typically starts with a team huddle where youll review previous shift performance set daily goals and address any ongoing your shift you will conduct inventory discrepancies analysis oversee the resolution of receiving issues and coach team members on accuracy regularly analyze data looking for trends and opportunities for process improvement collaborating with other partners in FC operations or in central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. Youll need to make quick informed decisions to keep operations running your shift youll be on the floor observing processes coaching team members and ensuring safety standards are maintained in you area. Youll also dedicate time to developing your team members providing feedback and identifying training needs. By shift end youll prepare a handover for the next shift summarizing key events ongoing issues and priorities. Youll leave knowing youve contributed to maintaining inventory accuracy resolving inbound challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customerfacing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defectfree order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
A degree from an accredited university or equivalent experience in operations management
Relevant experience in performing data analysis and understanding data sets and tools
Proficient in the local language and English both spoken and written
Advanced MS Office suite user especially Excel
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
A resilient focused problem solver and selfstarter with the ability to multitask and prioritize in a complex and ambiguous environment
Strong commitment to employee development as well as an exceptional level of dedication motivation to team management
Proven ability to influence peers or stakeholders with varying levels of seniority within Ops organization
A focused problemsolver and selfstarter with the ability to multitask and prioritize in a complex environment
Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon est un employeur engag pour lgalit des chances. Nous sommes convaincus quune main doeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir dinventer de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons utilisons et traitons les donnes personnelles de nos candidats.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control quality assurance and problem solve operations within the fulfillment center
Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish influence and adhere to policies and procedures
Coordinate inventory control quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX
Conduct shift planning and forecasting alongside assigning and directing work. Oversee projects to streamline processes increase quality and optimize productivity
Ensure KPIs are reviewed on a daily weekly or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience
Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team
Support in interviewing and training fulfillment center managers and associates developing talent and hiring the next generation of managers
A day in the life
Youll work shifts at one of our fulfillment centers overseeing inventory control quality assurance and problem solve operations. Your day typically starts with a team huddle where youll review previous shift performance set daily goals and address any ongoing your shift you will conduct inventory discrepancies analysis oversee the resolution of receiving issues and coach team members on accuracy regularly analyze data looking for trends and opportunities for process improvement collaborating with other partners in FC operations or in central teams that own Catalogue Procurement Supply Chain Process Engineering Loss Prevention and Program Management. Youll need to make quick informed decisions to keep operations running your shift youll be on the floor observing processes coaching team members and ensuring safety standards are maintained in you area. Youll also dedicate time to developing your team members providing feedback and identifying training needs. By shift end youll prepare a handover for the next shift summarizing key events ongoing issues and priorities. Youll leave knowing youve contributed to maintaining inventory accuracy resolving inbound challenges and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customerfacing defects with the goal to provide a world class service to our customers at the lowest possible cost. The Vision of ICQA is to exceed customers expectations both buyers and sellers. We drive defectfree order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive stow count pick pack & ship) up to our sellers and customers. We lead with empathy to create a safer more productive higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
A degree from an accredited university or equivalent experience in operations management
Relevant experience in performing data analysis and understanding data sets and tools
Proficient in the local language and English both spoken and written
Advanced MS Office suite user especially Excel
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
A resilient focused problem solver and selfstarter with the ability to multitask and prioritize in a complex and ambiguous environment
Strong commitment to employee development as well as an exceptional level of dedication motivation to team management
Proven ability to influence peers or stakeholders with varying levels of seniority within Ops organization
A focused problemsolver and selfstarter with the ability to multitask and prioritize in a complex environment
Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Amazon est un employeur engag pour lgalit des chances. Nous sommes convaincus quune main doeuvre diversife est essentielle notre russite. Nous prenons nos dcisions de recrutement en fonction de votre exprience et de vos comptences. Nous apprcions votre envie de dcouvrir dinventer de simplifier et de construire. La protection de votre vie prive et la scurit de vos donnes constituent depuis longtemps une priorit absolue pour Amazon. Veuillez consulter notre Politique de Confidentialit pour en savoir plus sur la faon dont nous collectons utilisons et traitons les donnes personnelles de nos candidats.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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