UX Researcher Amazon Payment Products
UX Researcher Amazon Payment Products
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 117100 - 193600
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
We are looking for an experienced and motivated UX Researcher to join our research team and raise the bar on how we gather and apply customer insights at Amazon. If you are passionate about developing and applying research methods to answer challenging questions enjoy collaborating closely with a diverse set of highly skilled crossfunctional partners and like seeing your efforts translated into real world impact we want you on our team. Amazon Payment Products (APP) serves tens of millions of customers worldwide through a global portfolio of products delighting them with bestinclass rewards easy access to credit as well as the simplicity to sell or buy crossborder on Amazon in their local currency. The global portfolio of products APP negotiates builds and manages includes Cobranded Credit Cards (CBCC) Private Label Credit Cards (PLCC) Shop with Points (SWP) Installments (GIL) and Amazon Currency Converter (ACC) for Sellers and buyers and more.
Key job responsibilities
Drive endtoend UX research initiativesfoundational tactical and strategicutilizing a blend of qualitative and quantitative methods including usability testing user interviews surveys and advanced analytics to inform design decisions.
Build strong partnerships with design product marketing and engineering teams to identify user needs advocate for usercentered solutions and effectively translate key business questions into actionable research plans.
Analyze data and synthesize findings to present actionable insights that strengthen value propositions uncover growth opportunities and significantly enhance user experience across various teams and product lines.
Promote best practices in UX research while continuously exploring and integrating innovative methodologies to elevate team standards drive meaningful outcomes and foster a culture of usercentricity.
Effectively prioritize and manage multiple research projects in a dynamic fastpaced environment balancing competing stakeholder needs while maintaining a clear focus on delivering highimpact research that influences product direction.
A day in the life
As a key member of the Amazon Payment Products Research team you will closely collaborate with stakeholders throughout the research planning process. They will rely on your expertise to identify the most suitable research methodsbe it qualitative or quantitativetailored to address specific research questions timelines and resource constraints.
In partnership with our design teams you will define requirements for new stimuli or prototypes essential for the research. Each day may involve a diverse range of activities including conducting user interviews analyzing qualitative data overseeing vendorsupported projects and synthesizing research findings into impactful reports for stakeholders.
About the team
The NA PP Research team is a small but nimble team with a vision to raise the bar on customer obsession in Amazon Payments by influencing Payment Product initiatives with insights about customer needs preferences and attitudes. As the teams UX researcher your contributions will play a pivotal role in shaping the user experience of Amazons payment products.
Bachelors degree in Psychology Cognitive Science Sociology Human Factors or a related field.
3 years of UX research experience across various stages of the development lifecycle.
Proficient in qualitative UX research methods such as card sort user interviews usability tests and diary studies.
Proven experience managing research vendors effectively.
Strong ability to prioritize projects and manage multiple stakeholder relationships independently.
Excellent written and verbal communication skills with the capability to convey research findings to executive leaders and diverse audiences both technical and nontechnical.
Proficient in survey design
Experience moderating usability studies both oneonone and in group settings.
Familiarity with tools for remote and inperson usability testing (e.g. UserZoom UserTesting Maze Optimal Workshop).
Basic understanding of prototyping tools such as Figma Sketch or Adobe XD.
Experience conducting UX research specifically for financial products.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Drive endtoend UX research initiativesfoundational tactical and strategicutilizing a blend of qualitative and quantitative methods including usability testing user interviews surveys and advanced analytics to inform design decisions.
Build strong partnerships with design product marketing and engineering teams to identify user needs advocate for usercentered solutions and effectively translate key business questions into actionable research plans.
Analyze data and synthesize findings to present actionable insights that strengthen value propositions uncover growth opportunities and significantly enhance user experience across various teams and product lines.
Promote best practices in UX research while continuously exploring and integrating innovative methodologies to elevate team standards drive meaningful outcomes and foster a culture of usercentricity.
Effectively prioritize and manage multiple research projects in a dynamic fastpaced environment balancing competing stakeholder needs while maintaining a clear focus on delivering highimpact research that influences product direction.
A day in the life
As a key member of the Amazon Payment Products Research team you will closely collaborate with stakeholders throughout the research planning process. They will rely on your expertise to identify the most suitable research methodsbe it qualitative or quantitativetailored to address specific research questions timelines and resource constraints.
In partnership with our design teams you will define requirements for new stimuli or prototypes essential for the research. Each day may involve a diverse range of activities including conducting user interviews analyzing qualitative data overseeing vendorsupported projects and synthesizing research findings into impactful reports for stakeholders.
About the team
The NA PP Research team is a small but nimble team with a vision to raise the bar on customer obsession in Amazon Payments by influencing Payment Product initiatives with insights about customer needs preferences and attitudes. As the teams UX researcher your contributions will play a pivotal role in shaping the user experience of Amazons payment products.
Bachelors degree in Psychology Cognitive Science Sociology Human Factors or a related field.
3 years of UX research experience across various stages of the development lifecycle.
Proficient in qualitative UX research methods such as card sort user interviews usability tests and diary studies.
Proven experience managing research vendors effectively.
Strong ability to prioritize projects and manage multiple stakeholder relationships independently.
Excellent written and verbal communication skills with the capability to convey research findings to executive leaders and diverse audiences both technical and nontechnical.
Proficient in survey design
Experience moderating usability studies both oneonone and in group settings.
Familiarity with tools for remote and inperson usability testing (e.g. UserZoom UserTesting Maze Optimal Workshop).
Basic understanding of prototyping tools such as Figma Sketch or Adobe XD.
Experience conducting UX research specifically for financial products.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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