Payment Operations Senior Speciliast
Payment Operations Senior Speciliast
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1 Vacancy
Job Description
Were looking for a NorthAm Operations Senior Specialist to join our team.:
This role is a unique opportunity to have an impact on Wises mission by contributing to building and supporting operationally sustainable crossborder products and help save millions more people money.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. You have the unique opportunity to maintain and improve money movement processes for customers in North America.
Heres how youll be contributing to the Operations Team
Provide daily support to the stakeholders involved in the launch maintenance and improvement of currencies owned by Emerging Markets Squad;
Maintain consistent and high level execution of recurring responsibilities within the NorthAm domain;
Work with Banking Treasury product managers and engineers of multiple teams to find solutions and opportunities for process optimization;
Coordinate new products/partners setup testing and launches from operational side;
Coordinate central changes communicate with Payment Operations teams collaborate with stakeholders in and outside of the organization (from Finance to Compliance and beyond);
Own training communication and documentation of the North America Currencies Operations domain;
Act as the first level escalation point on the cases and crisis level within own area handling incidents in your area of expertise;
Act as first point of contact for NorthAm currencies in Payments Operations organization as well as Product teams.
Qualifications :
You are flexible with your working hours to work with teams in different time zones
You define your priorities according to data and customer needs. Before you start a project you understand what success looks like and track your progress towards this vision
You enjoy owning your work and leading projects. You focus on accuracy are independent and pay attention to every detail and you have a proven track of delivering impactful projects
You are humble selfaware positive and solutiondriven. You admit when things dont go well and share learning with the team
You understand operational risks and are able to mitigate them proactively
Youre a great communicator straight up clear and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to
You enjoy being part of an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback
Youre proactive and a great relationship builder experienced at working closely with external partners as well as product development teams including product managers and engineers
Your intellectual curiosity has no limit and this is your guiding light. You have the selfawareness to understand when you dont know something and the humility to learn
- You have relevant experience working in operations and led cross functional projects that drive efficiency and scaling of manual work
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
