Associate Technical Delivery Manager AWS Managed Services AMS

AWS Managed Services (AMS) is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides full lifecycle services to provision run and support your infrastructure.

We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their missioncritical applications. The Associate Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forwardlooking strategy while clearly outlining the investment and multistep gotomarket plan necessary to help AMS customers onboard to AMS and lead the changes to IT strategy policies processes people governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customers environments are smoothly carried out while meeting customer requirements to onboard to AMS.

Key job responsibilities
The ideal candidate will be a dynamic professional capable of serving as AWSs ambassador within customer environments skillfully leading discussions with senior leadership on critical aspects including incident management risk assessment and cloud best practices. Your role requires strategic thinking to help customers leverage AWS cloud solutions for maximum efficiency and innovation.

Key responsibilities include:

Building trusted advisory relationships with clients
Providing strategic guidance on AWS services utilization
Engaging with Senior executives to align cloud solutions with business objectives
Managing technical discussions with stakeholders at all levels
Acting as the customers advocate within AWS
Ensuring customer requirements are effectively communicated and met
Leading critical incident response and communication
Developing governance frameworks for cloud technology implementation
Understanding and aligning with customers business strategies architectures and cloud adoption roadmaps
Monitoring KPIs and measuring benefits realization
Participating in customer meetings and maintaining regular engagement
Providing afterhours support for urgent issues as needed
Support Senior Delivery Managers on large Strategic customer engagements
Support Customer engagements at Customer business timezone.

The role demands excellent communication skills technical expertise strategic vision and the ability to build and maintain strong client relationships while driving successful cloud adoption and optimization.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

About the team
AWS welcomes candidates with diverse backgrounds and experiences regardless of whether they meet all listed qualifications.

As the worlds leading cloud platform AWS continues to innovate and serve customers from startups to global enterprises. Our inclusive culture thrives through employeeled affinity groups diversity conferences and continuous learning opportunities.

We prioritize professional growth through mentorship and knowledgesharing while maintaining a strong commitment to worklife harmony. Our flexible working culture ensures employees can succeed both professionally and personally as we strive to be Earths Best Employer.

3 years of technical engineering experience
Bachelors degree
3 years of Transition Management IT Consulting or IT Delivery experience working in a customer facing role
Experience in largescale Cloud based IT transformation projects
3 years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider managed services provider or managed hosting provider.

AWS Certification
Strong organizational and project management skills with an ability to manage numerous competing demands from internal and external stakeholders and customers.
Excellent written and oral English communication skills to successfully engage with customers and colleagues. Technical Program or Project

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.