Technology Support Specialist - Airport Lounges - Airport Dimensions
Technology Support Specialist - Airport Lounges - Airport Dimensions
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1 Vacancy
Job Description
Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.
The group provides unrivalled insight and expertise around affluent consumers and frequent travelers creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.
What does a Technology Support Specialist Airport Lounges do
The Technology Support Specialist will be responsible for the support maintenance and enhancement of technology platforms used in airport lounges as well as assisting with deployments and upgrades. This role involves troubleshooting repairing and ensuring the smooth functioning of lounge technologies including customerfacing systems network connectivity and operational tools. Additionally the role will support the setup configuration and installation of new lounges collaborating closely with crossfunctional teams to ensure technical readiness and compliance with operational standards. Role serves as a technology subject matter expert on inlounge technology and systems.
What Youll Do:
Key Overall Responsibilities
- Ensure the delivery of global technology operations and support strategy for Airport Dimensions that enables rapid expansion in the next 18 months and underpins the growth strategy for the business
- Oversee matters relating to service delivery including incident change problem and demand management and efficiently deliver the technical components of business change and client engagements that meet the quality expectations within the allocated time and budget.
- Supports EUC Infrastructure/Platforms (SaaS IaaS PaaS) Network and Telephony across Azure AWS onpremise.
- Partner with wider IT function and crossfunctional teams to address technical requirements for both new and existing lounges including security networking and compliance.
- Evaluate and recommend new Airport Dimensions and Technology Products and Services.
Technical Support & Maintenance
- Experience in developing a service and support delivery model including software support and ticketing systems.
- Provide daytoday support for airport lounge technical platforms ensuring systems are operational and optimized.
- Acts of key point of contact for Collinson IT Service Desk for Security Incident Notification and Resolution.
- Manage network infrastructure using Cisco Ubiquiti and Aerohive solutions.
- Troubleshoot hardware and software issues onsite and remotely resolving issues in a timely and effective manner.
- Support desktop computing environments including:
- Windows and macOS workstation management
- Pointofsale (POS) system support
- Software installations and updates
- Perform regular maintenance software updates and system audits to maintain optimal performance and security.
- Monitor system performance and respond proactively to minimize downtime and service interruptions.
- Implement and maintain network security protocols.
- Document troubleshooting processes support activities and resolutions to build a comprehensive knowledge base.
New Lounge Installation
- Plan coordinate and execute technical setup of new airport lounges.
- Design and implement network topology.
- Actively participate in the PMO process providing updates to project plans and teams.
- Configure and install IT hardware and software in alignment with company standards and requirements.
- Deploy Cisco Ubiquiti and other registration hardware equipment.
- Conduct testing and quality checks on installed systems ensuring all platforms meet functional specifications.
- Collaborate with vendors and other internal departments to ensure timely completion of installations and adherence to budgetary protocols.
Collaboration and Customer Service
- Support lounge management and operations teams.
- Provide technical training and support for staff.
- Develop technical documentation and training materials.
- Serve as the technical point of contact for lounge staff providing training and support for system usage.
Continuous Improvement
- Identify opportunities for improving technical platform performance and reducing maintenance overhead.
- Participate in the development and implementation of best practices and standard operating procedures for technical support and lounge installations.
What Youll Need
Education
- Bachelors degree in network engineering Information Technology or related field
- Network certification preferred (CCNA CCNP)
Experience:
- 5 years experience in delivery of technology across a global operational environment preferably in hospitality retail or airport environments
- Experienced with network engineering and configuration (Cisco Ubiquiti Aero hive) hardware and software installation and troubleshooting.
Technical Skills:
- Proficiency in troubleshooting and supporting Windows iOS and Android operating systems.
- Knowledge of POS systems customer engagement platforms selfservice technology and digital signage technologies.
- Familiarity with networking fundamentals (e.g. TCP/IP LAN/WAN) and basic security protocols.
- Ability to read and interpret technical diagrams schematics and configuration documentation.
- Advanced networking proficiency
- Cisco Ubiquiti Aero hive technologies
- Network segmentation and VLAN configuration
- Desktop support expertise (Remote desktop management Software deployment and System imaging)
Soft Skills:
- Excellent communication skills with the ability to explain technical issues to technical as well as nontechnical personnel.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and prioritize effectively.
- Personable and professional leadership style that is customerfocused and always strives to achieve a winwin scenario.
- Has ability to tackle complex problems define solutions and shares the learning back to teams.
- Able to embrace change in a growing business and exhibit creativity taking a fresheye approach to challenges.
Working Conditions
- Travel: Must be willing to travel frequently for new lounge installations and onsite technical support.
- Physical Requirements: Ability to lift and transport IT equipment as needed for installations and maintenance.
You can look forward to a competitive salary and benefit plan including but not limited to:
- 100 employer paid medical dental life & LTD insurance for employees
- 100 match to your 401k deferrals (limited) with 100 vesting at 6 months
- Supplemental Insurance including STD additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
- Lifestyle Benefits
Collinson is an equal opportunity employer and welcomes differences in all their forms including: color race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc..
If you need any extra support throughout the interview process then please email us at
Employment Type
Full Time
