Contact Centre Host
Contact Centre Host
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Job Description
What youll bring to the team
Contact Centre Host
Location: Thorpe Park
Contract Type:Seasonal until November 2025
A hard working efficient and positive individual who willwork to their best ability at all toadapt and respond well to circumstances and challenges which may arise and works effectively both individually and in a a positive cando attitude and always has the guests interests in mind.
Responsibilities:
- Provide effective and efficient answers to guest enquiries.
- Identify guests needs clarify information research every issue and provide solutions.
- Keep guest satisfaction and guest obsession at the core of every decision and behaviour.
- Resolve guest complaints as a first point of contact. Upholding the recovery matrix to ensure the consistency of guest recovery offered to any of our guests.
- Adhere to daily plan regarding communication guest channel you are supporting at each interval during the day.
- Ensure adequate coverage for guest demand by adhering to scheduled break times and remaining available to answer guest contacts for the duration of your shift.
- Ensure data protection and GDPR requirements are adhered to
- Ensuring guest feedback is adequately and effectively categorised to ensure feedback can be passed on.
Qualifications & Experience
No previous experience required just enthusiasm and eagerness to learn!
Show us youre guest obsessed by being positive and helpful.
Go together to show our guests thats you care!
Benefits
- Merlin Magic Pass: 20 free tickets for you your family and friends to enjoy all of our Merlin Attractions across the world!
- 25 discount in our retail shops and restaurants
- 40 discount online off LEGO and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longerterm career in Merlin
- Access to Perks at Work which 30000 national & local employee discounts
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition please contact us by email one of the team will get back to you as soon as possible.
Pay Range
Employment Type
Part-Time
