Director Process Quality

We are seeking a Director of Process Quality to serve as a champion for Process Quality (PQ) across our Payments Operations. This leader will be responsible for administering and implementing the companys Process Quality program ensuring quality accountability and developing standardized quality processes and controls across the manufacturing network.

This role will collaborate closely with Sales & Marketing vendors customers corporate staff product development teams and Procurement to enhance quality assurance testing and compliance. The Director of Process Quality will also be responsible for maintaining accurate plant quality records and leading initiatives that reduce errors and improve process consistency.

Quality Control & Issue Resolution

• Lead quality issue resolution efforts for sales clients customers and manufacturing sites to prevent reoccurrence.
• Set Process Quality (PQ) standards and correct process control problems across the Payments Manufacturing network.
• Ensure all products and services meet client and customer requirements.
• Maintain accurate plant quality records and provide regular reporting.

Process Development & Standardization

• Develop and implement Quality Process Controls & Procedures across the manufacturing network.
• Collaborate with Engineering to develop PQ guidelines for new equipment certifications technology implementation and equipment relocations.
• Work with Learning & Development (L&D) to create and update quality training programs.
• Define and implement process controls to enhance overall quality consistency.

Data Analysis & Reporting

• Maintain and analyze plant network and process performance metrics to identify trends and areas for improvement.
• Manage monthly reporting on various quality measures using multiple data platforms.
• Prepare and present formal reports and presentations to employees sales teams and clients.

CrossFunctional Collaboration & Leadership

• Serve as the Process Quality Champion Liaison to ensure consistency in error reporting and testing of new paper ink and configurations.
• Act as a business owner for conversion and new business loads to the mainframe TranID owner for CAIS MFG access requests.
• Drive teamwork and best practices across all manufacturing facilities.
• Provide input on the hiring and training of PQ Managers Supervisors Coordinators and Technicians.
• Support broader company initiatives at the request of SVP of Manufacturing VP of Payments Manufacturing and VP of Engineering & Process Quality.

Qualifications :

• Experience in Manufacturing & Process Quality Leadership.
• Strong knowledge of process controls procedures and quality assurance methods.
• Excellent analytical skills with the ability to interpret data and implement process improvements.
• Strong technical and computer knowledge including experience with data reporting tools.
• Ability to prioritize tasks lead crossfunctional teams and interact with customers daily.
• Outstanding verbal and written communication skills.
• Experience working in a Payments Manufacturing environment.
• Background in statistical process control (SPC) and Lean Manufacturing.
• Proficiency in Excel Minitab or other statistical software.

Additional Information :

• Salary: $114000 $Annual Bonus
• Hybrid work schedule with 3 4 days in the manufacturing facility

At Vericast we dont just accept differences we celebrate them we support them and we thrive on them for the benefit of our employees our clients and our  an Equal Opportunity Employer Vericast considers applicants for all positions without regard to race color creed religion national origin or ancestry sex sexual orientation gender identity age disability genetic information veteran status or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at . EEO is the law. To review your rights under Equal Employment Opportunity please visit:  Work :

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