Client Success Manager
Client Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Job:
Are you passionate about fleet telematics GPS asset tracking and building strong client relationships Do you excel at translating technical solutions into realworld value for businesses If so we are seeking a Client Success Manager (CSM) to join our company a leader in GPS tracking fleet management and telematics solutions.
As a CSM you will work closely with fleet operators logistics companies and enterprise clients to ensure they maximize the value of our cuttingedge telematics and security solutions. This is an exciting opportunity to be part of a fastgrowing team that helps businesses enhance safety optimize operations and drive efficiency through technology.
Duties & Responsibilities:
Own and nurture client relationships across commercial fleets logistics firms and transportation companies ensuring longterm retention and customer success.
Lead onboarding and implementation of fleet telematics and GPS tracking systems ensuring seamless adoption and usage.
Act as a trusted advisor by understanding clients fleet management challenges and offering tailored solutions.
Bridge the gap between technical and business stakeholders ensuring customers fully understand the benefits and capabilities of our telematics technology.
Proactively monitor account health ensuring optimal system usage training gaps and opportunities for product enhancements.
Drive expansion and upselling identifying new opportunities for customers to enhance their security and operational efficiency.
Collaborate crossfunctionally with Solution Engineering Sales and Product teams to optimize customer experience and influence product roadmaps.
Conduct business reviews and strategic conversations with enterprise clients to ensure they achieve measurable ROI from our solutions.
Qualifications:
With at least 35 years of proven experience as a CSM Account Manager or related clientfacing role ideally in fleet telematics GPS tracking IoT security or SaaSbased solutions
Technical acumen ability to engage in discussions about telematics fleet tracking security technology or logistics management software.
Strong relationshipbuilding skills with a track record of customer retention and account growth.
Excellent communication and problemsolving abilities able to navigate complex enterprise environments and articulate solutions effectively.
Experience managing large enterprise accounts particularly in logistics transportation or security industries.
Familiarity with CRM tools (Salesforce HubSpot or similar) and data analytics platforms used for fleet management.
Ability to work in a hybrid/remote environment with occasional travel to client sites and company events.
Contract length: 3 months (with possibility to be extended into a yearly contract)
Perks:
Remote Work Setup
Candidates are encouraged to use their own equipment
Principal and 2 free dependent upon hire
Paid Time Offs
Government Statutory Benefits
Unused Leave Conversion
13th month pay
Employment Type
Full Time
