AOP team is looking for an innovative handson and customerobsessed Business Analyst for Analytics team. Candidate must be detail oriented have superior verbal and written communication skills strong organizational skills excellent technical skills and should be able to juggle multiple tasks at once.
Ideal candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages. The candidate must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.
This job requires you to constantly hit the ground running and have the ability to learn quickly. Primary responsibilities include defining the problem and building analytical frameworks to help the operations to streamline the process identifying gaps in the existing process by analyzing data and liaising with relevant team(s) to plug it and analyzing data and metrics and sharing update with the internal teams.
Key job responsibilities
1 Translate business problems into analytical requirements and define expected output
2 Create analytical approach to solve the problem inline with stakeholder expectation
3 Be the domain expert and have knowledge of data availability from various sources.
4 Execute solution with scalable development practices in scripting data extraction and data visualization
5 Triangulate data from multiple sources to ensure data fidelity
6 Responsible for deepdive analysis on key metrics
7 Manage top notch communication with stakeholders and team members with include project progress blockers etc.
A day in the life
1 Solve analyses with welldefined inputs and outputs; drive to the heart of the problem and identify root causes
2 Have the capability to handle large data sets in analysis
3 Derive recommendations from analysis
4 Understand the basics of test and control comparison; may provide insights through basic statistical measures such as hypothesis testing
5 Communicate analytical insights effectively
About the team
AOP (Analytics Operations and Programs) team is missioned to standardize BI and analytics capabilities and reduce repeat analytics/reporting/BI workload for operations across IN AU BR MX SG AE EG SA marketplace.
AOP is responsible to provide visibility on operations performance and implement programs to improve network efficiency and defect reduction. The team has a diverse mix of strong engineers Analysts and Scientists who champion customer obsession.
We enable operations to make datadriven decisions through developing near realtime dashboards selfserve divedeep capabilities and building advanced analytics capabilities.
We identify and implement datadriven metric improvement programs in collaboration (coowning) with Operations teams.
2 years of analyzing and interpreting data with Redshift Oracle NoSQL etc. experience
Experience with data visualization using Tableau Quicksight or similar tools
Experience with building and maintain basic data artifacts (e.g. ETL data models queries)
Experience with scripting language (e.g. Python Java or R)
2 years of ecommerce transportation finance or related analytical field experience
Masters degree or Advanced technical degree
Knowledge of data modeling and data pipeline design
Experience with statistical analysis corelation analysis
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