Customer Support Specialist Junior To Mid-Level Retail Hospo Service Exp
Customer Support Specialist Junior To Mid-Level Retail Hospo Service Exp
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 70000 - 99999
1 Vacancy
Job Description
About the Role
Were looking for a junior to midlevel support person to join our Support team. Youll be trained to become the main point of contact for one of the core products in the Martian Logic HRIS platform.
About You
Were after someone with a solid customer service background whos ready to move into a support role in tech. You dont need to be technical (well train you) but you do need to be confident speaking with clients and solving problems as they come up.
What youll need:
- 13 years experience in customer service (retail hospitality or support role)
- Good communication skills
- Proactive attitude and willingness to learn
- Comfortable with problem solving and working with internal teams
- Keen to grow your career
Career Progression
- Product Specialist
- Senior Support
- Client Success
- Other internal opportunities
Your responsibilities will include
- Support one of our main products and own the customer experience
- Work with clients candidates HR teams and other stakeholders at Martian Logic
- Triage issues and pass to Level 2 support when needed
- Stay across platform updates
- Report to the Support Manager
Culture & Remuneration
Inclusion: Inclusionis the key to diversity and every employee must behave in a way that makes everyone feels included.
Learning & Growing:Work closely within worldclass business and technical teams where youll find yourself constantly challenged to learn and grow as a professional.
Remuneration:We expect a high level of commitment and ownership from our team and in return we offer very competitive remuneration and benefits. Based on the years of experience were offering the following package for this role:
- Base: Between $60K and $70K Super depending on experience
- OTE: Between $70K and $90K/Year on meeting KPI(s)
- Share Options: Share options might be offered at end of probation
- Yearly Salary Review: Your base and OTE will be reviewed every year.
Required Experience:
Manager
Employment Type
Full-Time
