Helpdesk Technician
Helpdesk Technician
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Job Description
Job Summary:
Our client is seeking a highly skilled and customerfocused Help Desk Technician to join their team. The successful candidate will provide technical support to employees and customers resolving issues related to computer systems software and hardware.
Responsibilities:
1. Assist employees and customers with technical issues related to computer systems software and hardware.
2. Identify and resolve technical issues via phone email or chat.
3. Record and track technical issues and resolutions.
complex technical issues to senior technicians or specialists.
5. Contribute to the development and maintenance of a knowledge base of technical solutions.
Requirements:
1. Understanding of computer systems software and hardware.
2. Excellent communication and interpersonal skills.
to troubleshoot and resolve technical issues.
4. Ability to provide excellent customer service and support.
to analyze and resolve complex technical issues.
Employment Type
Full Time
