Italian Inbound Customer Support Specialist Barcelona
Italian Inbound Customer Support Specialist Barcelona
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Job Description
Job Title: Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona
Location: Barcelona Spain
Work Type: Fulltime
Work Mode: Onsite & Hybrid options available
About the Role:
Were seeking a native or fluent Italian Customer Support Specialist to join our growing team in Barcelona. As the first point of contact for our Italianspeaking customers youll be responsible for delivering a friendly professional and solutionoriented service across various channels.
This is a customerfacing inbound support role ideal for someone who enjoys solving problems and creating positive experiences. Whether youre working from our vibrant Barcelona office or parttime from home youll be part of a supportive and multilingual environment.
What Youll Do:
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Respond to incoming customer inquiries via phone email and live chat primarily in Italian
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Deliver clear and accurate product or service information
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Troubleshoot and resolve customer issues with care and efficiency
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Maintain detailed and accurate records of interactions in internal systems
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Collaborate with crossfunctional teams (technical logistics sales) to ensure fast and complete resolutions
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Stay informed about company offerings updates and procedures
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Meet individual and team performance targets related to customer satisfaction and resolution speed
What You Bring:
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Fluent Italian speaker (C2 level) both spoken and written
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Good level of English (B2 or higher) for internal communication
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Prior experience in customer support contact center or a servicerelated field is a plus
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Strong communication and active listening skills
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Ability to stay calm under pressure and work efficiently in a fastpaced environment
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Comfortable using CRM platforms and digital tools (experience with Zendesk or similar is a bonus)
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Valid permit to work in Spain or EU citizenship
What We Offer:
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Competitive fixed salary bonus potential based on performance
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Flexible hybrid work model (after initial training period)
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Relocation support for international candidates
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Private health insurance
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Comprehensive onboarding and continuous learning opportunities
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Career growth in a supportive and international team
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Modern office in central Barcelona with great amenities
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Regular team events wellness activities and free snacks/coffee
Working Hours:
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Fulltime: 40 hours per week
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Typical shifts from Monday to Friday; occasional weekend or evening shifts depending on client/project needs
Employment Type
Full Time
