Global Knowledge Insights and Client Support KICS Coordinator

Maximize your potential. Tackle the worlds toughest problems.
Build expertise in areas that matter to you. Become a global development leader.

ABOUT DALBERG

We help solve the most pressing challenges of our time through systemic change. We are entrepreneurs and innovators designers and creative problem solvers thinkers and doers. We are from everywhere at home anywhere an African and American company as much as an Asian Middle Eastern and European one. We partner with and serve communities governments and companies throughout the world providing an innovative mix of services. Todays complex global problems require new solutions so we approach problems differently and work closely with our partners to create impact at scale. Dalberg is a place where a diverse mix of talented individuals are able to bring their whole selves to work whether its how you identify where you come from the languages you speak the person you love the way you worship. Dalberg is a home where people feel safe understood nurtured and encouraged to grow.

As a team of 600 people from 50 countries speaking over 90 languages collectively with 48 female leadership team Dalberg places diversity equity and inclusion principles at the heart of our organization and the work we do alongside our clients partners and communities.

Established in 2001 by experienced private sector consultants Dalberg operates from 25 worldwide locations. For more information please visitDalberg.

ABOUT DALBERG ADVISORS

Dalberg Advisors is a strategic advisory firm combining the best of private sector strategy skills and rigorous analytical capabilities with deep knowledge and networks across emerging and frontier markets. We work collaboratively across the public private and philanthropic sectors to fuel inclusive growth and help clients achieve their goals.

ABOUT OUR CLIENTS

Our clients come to us with some of the most difficult global problems seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators designers and creative problem solvers thinkers and doers who supply new ideas drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities governments and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation corporations such as Pepsi and Vodafone multilateral institutions such as the World Bank and the InterAmerican Development Bank UN agencies such as UNICEF and the UNEP and government agencies such as the Ethiopian Ministry of Innovation and Technology USAID and Indias NITI Aayog.

ABOUT THE ROLE

Our insights and knowledge are a key part of the value proposition we bring to our clients and of the impact we can have in the world. The Knowledge Insights and Client Support (KICS) team is a core part of our Global Shared Services team; it is focused on harnessing this knowledge and helping to extract insights from our projects around the world. In doing so the KICS team helps our teams to improve our client service delivery strengthen our business development and ultimately contribute to the social impact and development sector as a whole by sharing our knowledge and insights externally and internally.
The KICS Coordinator plays a critical role in ensuring the effective management and operation of Dalbergs knowledge systems vendor relationships and data capture for firm knowledge. You will focus on maintaining and improving our systems ensuring compliance with organizational expectations supporting staff with responsive and proactive assistance and contributing to strategic initiatives alongside other KICS team staff.

WHAT YOU WILL DRIVE

The Coordinator is a key member of Dalbergs Global Knowledge Insights and Client Support team.
Reporting to the KICS Senior Associate the coordinator will oversee and manage the daily operations of the Knowledge Insights and Client Support team a team of 35 globally located staff. The individual will:

1. Maintain and manage knowledge and insight systems 30
   • Oversee the functionality updates and enhancements of knowledge management systems ensuring they meet the needs of staff globally.
   • Proactively identify and implement improvements to knowledge systems to enhance usability and effectiveness.
   • Manage user access troubleshoot technical issues and ensure seamless integration with other organizational tools.
   • Conduct regular audits to ensure data accuracy consistency and compliance with organizational policies.
   • Collaborate with the other Operations teams to maintain highquality wellintegrated systems across the organization.
2. Support key knowledge capture and insight sharing processes 20
   • Support the management of practice areas and client service teams as well as insights sharing across these teams.
   • Help administer the client surveys.
   • Implement standardized processes to enhance consistency and efficiency across teams.
   • Ensure regular updates to organizational data repositories ensuring relevance and accuracy.
   • Pull and prepare reports on system usage compliance metrics and other performance indicators for leadership review.
   • Support the preparation of dashboards and visual reports to track progress against KICS team goals.
3. Coordinate with KICS external vendors 10
   • Serve as the primary point of contact for vendors supporting knowledge management tools and platforms.
   • Track vendor performance against agreed service levels and ensure timely resolution of issues.
   • Coordinate contract renewals procurement processes and vendor evaluations to maintain highquality service delivery.
4. Staff knowledge support 25
   • Act as a responsive and reliable resource for staff queries related to knowledge systems tools and processes.
   • Serve as contact person and liaison between KICS and other operations functions at Dalberg.
   • Support business development teams by providing past project information and assisting with proposal logistics and administration.
   • Develop and maintain a library of FAQs and guides to empower staff to use systems effectively.
5. Contribute to special projects and strategic initiatives 15
   • Contribute to and manage special projects that advance the strategic objectives of the KICS team.
   • Collaborate with crossfunctional teams to pilot and implement new systems or initiatives.
   • Assist in designing and executing new processes that drive innovation and efficiency.

ABOUT YOU

To succeed in this role you need to have:

• A proficiency with knowledge management systems content management platforms or data repositories.
• Strong knowledge of Excel and other data analysis tools; familiarity with reporting and visualization tools (e.g. Power BI Tableau) is a plus.
• Exceptional attention to detail and ability to manage multiple tasks and priorities.
• Strong process orientation with a focus on efficiency and compliance.
• Excellent communication skills and the ability to work collaboratively across teams in different time zones.
• Customer service orientation and responsiveness to staff needs.
• A proactive attitude with a focus on continuous improvement.
• Eagerness to learn and adapt to new systems and processes.
• A commitment to maintaining high standards of professionalism and reliability.
• A passion for social impact and a strong interest in international development.

Successful candidates will also demonstrate the following experience and qualifications:

• A bachelors degree in a relevant field related to data (e.g. Information Systems Data Science Statistics) development (e.g. International Development Public Policy International Relations) or business and management (e.g. Economics Business Administration Operations Management).
• 01 years of experience in systems management vendor management knowledge management or related operational roles or demonstrated experience through internships and academic projects.

JOIN OUR TEAM

Our current opportunities are in Bogot Mexico City Nairobi New Delhi or Mumbai.

Please submit your application at our Career Centreby 11:59PM EST on 30th April2025.

Please note: submission of a cover letter is mandatory as part of the application.

During the same recruitment period please only apply to one position at Dalberg. This position should be the role best suited to your current professional experience and to your first preference location. You will have the opportunity to rank your next 2 location preferences within your application in case there are openings in other offices.

Candidate applications will be considered on a rolling basis. Candidates selected for interviews will be invited for a number of interviews to test analytical and conceptual thinking skills through consulting case questions and to discuss interests and experience. A candidates specific title and level of entry will be assessed during the interview process.

Dalberg values its people and recognizes the importance of balancing professional and personal demands. Qualified and interested candidates irrespective of age gender race religion background or ethnic affiliation are encouraged to apply for the vacancy.

We have also pledged to three commitments for Diversity Equity and Inclusion (DEI) across the firm:

1. COMMITMENT 1: We commit to publishing internal Dalberg DEI reports annually to hold ourselves accountable report on progress and share lessons from our regional DEI plans.
2. COMMITMENT 2: We commit to delivering regular training for all staff (including leadership) on how to engender inclusive workplaces and mitigate unconscious bias.
3. COMMITMENT 3: We commit to addressing imbalances in how power and privilege are formally distributed and informally exercised across the firm.

Owing to the large number of applications we receive; unfortunately only successful candidates will be contacted.