Scaled Customer Success Manager Boomi Bangalore
Scaled Customer Success Manager Boomi Bangalore
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
About Boomi and What Makes Us Special
Are you ready to work at a fastgrowing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our awardwinning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with worldclass people and industryleading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit our Boomi Careers page to learn more.
How Youll Make An Impact
Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomis strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well our customers succeed and Boomi succeeds by increasing our renewal and growth rates.
We seek energetic and highly productive CSMs for our evergrowing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating highvalue engagements including adoption implementation value creation business reviews roadmap alignment and documenting measurable outcomes for our customers.
What youll do
Develop and maintain a deep understanding of our customers business objectives challenges and opportunities and help deliver valuedriven engagements
Identify design and being able to achieve the customers goals in a shortterm relationship
Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
Deliver proactive and reactive customer success motions through touchpoints that require product knowledge joint planning problemsolving and ability to multitask
Collaborate with internal teams including sales services support and product to ensure adoption as well as mitigate any adoption risks
Track and report on key metrics related to customer engagement adoption satisfaction and retention
Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
Act as a playercoach for other Scaled Customer Success colleagues providing them with mentorship and coaching to achieve individual and team performance goals.
Develop maintain and run 1:M scaled engagements to drive advocacy adoption and retention
The Experience You Bring
7 years of experience working as either Success Manager Technical Consultant Architect or in other roles with a project delivery or technical account management focus
Experience working with a large portfolio of customers 100 and being able to manage multiple accounts at different stages in the life cycle.
Excellent ability to understand and communicate complex business and technical subjects to both technical and nontechnical audiences
Ability to actively listen to customers and translate their business needs into personalized consultation
Proven business and technical acumen to proactively identify customer needs and implement success adoption and outcome realization plans
Have a datadriven and analytical mindset to prioritize manage and deliver multiple tasks and initiatives simultaneously
Technical proficiency and a strong understanding of cloudbased software solutions
Develop test and iterate on scaled playbooks and engagement strategies
Impeccable verbal and written communication skills as well as customerfacing experience
Desirable Requirements
7 years of working as a Customer Success Manager for a SaaS or a cloudbased platform
Experience in iPaaS Automation or Data/Application Integration space
Experience with Customer Success Management tools like Gainsight/Totango
#LINR1
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
Manager
Employment Type
Full Time
