Desktop Support Engineer
Desktop Support Engineer
Posted on :
17-04-2025
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1 Vacancy
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Job Description
Infosys is seeking a Desktop Support Engineer. This Candidate will be responsible for ensuring appropriate technical support to end users participate in managing corporate IT assets and perform various related tasks to deployment installation repair and configuration of software and equipment for corporate laptops/desktops and mobile devices.
Required Qualifications:
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications:
- Candidate must be located within commuting distance of PlanoTXorbe willing to relocate to these areas. This position may require travel in the US.
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 2 years of experience in Information Technology.
- At least 1 year ofexperience working in support of enduser computing services.
- Experience supporting Microsoft Office 365 and productivity software iPhones/iPad Dell/HP hardware.
- PC/Laptop imaging provisioning/deprovisioning and patching
- Experience working within a service desk ticketing system.
- Provide Breakfix and IMAC support for all Incidents and Problems associated with EUC Equipment like Desktops Laptops & Mobile devices reported at the TechBar/Kiosk
- Experience inServiceNow extensively for incident management and resolution.
- All applicants authorized to work in the United States are encouraged to apply.
- Knowledge of inventory management using CMDB or manual methods for tracking and organizing assets.
- Knowledge of Active Directory including user management and authentication troubleshooting.
- Experience and desire to work in a Global delivery environment.
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Employment Type
Full Time
Key Skills
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