Facilities Coordinator
Facilities Coordinator
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Job Description
Job Title
Facilities CoordinatorJob Description Summary
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide general overall facility management services including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective buildingspecific maintenance and safety procedures
Maintain ongoing communication with contractors client and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff subcontractors and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request review and submit work orders bids and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Train vendors on work order and billing procedures
Manage complex work orders such as environmental issues and disaster recovery
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client landlords and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to new associates
Assist with processing Account Payable coding and invoice review
Assist with measuring and reporting key performance indicators against service level agreements
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. MultiTasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Orientation
IMPORTANT EDUCATION
High school diploma or a General Equivalency Diploma (GED) required
Associates or Bachelors degree in facilities management building business or other related field preferred
IMPORTANT EXPERIENCE
A minimum of 1 year of work experience in an administrative accounting or tenant services capacity
Experience with data entry expansive reporting filing answering phones scheduling and communications
Previous customer service experience
Prior experience working in the facilities/property management commercial real estate or professional services industries preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Working knowledge of lease terms the reconciliation process for Common Area Maintenance insurance and real estate taxes
Proficient in understanding management agreements and contract language
Working knowledge of computer software programs and base building systems
Computer proficiency with Microsoft Office Suite (MS Word Excel and PowerPoint)
Experience within a Computer Maintenance Management System (CMMS) preferred
Demonstrated ability to exercise good judgment
Excellent interpersonal skills
Ability to work a flexible schedule as needed including but not limited to overnight travel on call after hours and weekends
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by state federal or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
IC
Employment Type
Full-Time
