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Job Location drjobs

Westfield, MA - USA

Yearly Salary drjobs

$ 50000 - 60000

Vacancy

1 Vacancy

Job Description

Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
Job Title: Office Manager
Location: Mountainside NJ 07092

Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting positive impact on both our clients and the local community.

Position Overview:
As the Office Manager at Floor Coverings International you will be an essential part of our team driving business operations and enhancing the customer experience behind the scenes. Youll act as the primary point of contact for clients managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership outstanding multitasking abilities meticulous attention to detail to uphold our high standards and exceptional communication skills. You will play a key role in maintaining a positive efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:
  • Customer Relationship Management: Build and nurture strong lasting relationships with clients to ensure satisfaction.
  • Scheduling: Coordinate and manage lead appointments for the sales team ensuring efficient use of time and resources.
  • Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
  • Business Development: Identify and pursue growth opportunities including partnerships referrals and sponsorships to drive revenue and expand the business.
  • Event Support: Assist in planning organizing and participating in home shows vendor events and other community events to promote the business and generate leads.
  • Collaboration: Conduct weekly meetings to review new sales and current projects.
  • QuickBooks: Organize and report data to Bookkeeper.
  • Administrative Tasks: Maintain uptodate job status and manage daily office operations.
  • Customer Satisfaction: Consistently strive for a 5/5 star rating maintaining exceptional service standards throughout the customer journey.
What Were Looking For:
  • Experience: Proven experience in office management; knowledge of the flooring industry is a significant asset but not a requirement.
  • Communication Skills: Excellent verbal and written communication capable of managing phone and inperson interactions effectively.
  • Organized and DetailOriented: Strong ability to multitask prioritize and maintain attention to detail.
  • Proactive and Independent: Able to work without supervision anticipate needs and make decisions confidently.
  • Tech Savvy: Proficient in using computer systems and software for scheduling tracking and project management (Salesforce Outlook Google Suite Excel etc).
  • Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.
Compensation Benefits and Perks:
  • Competitive Salary: $50000$60000 based on experience.
  • Bonus Opportunities: Incentives to reward your success.
  • 401K Opportunity: Start planning for your future with retirement savings options.
  • Annual Company Convention opportunity: Experience tremendous learning and celebrations at our annual company convention in Mexico.
  • Paid Time Off: PTO to support worklife balance including but not limited to National Holidays.
  • CompanyProvided Equipment: Laptop and necessary technology for productivity.
  • Supportive Work Environment: Teamoriented culture focused on growth and development.
  • Professional Development: Paid training and ongoing learning opportunities.
  • FullTime Schedule: Monday through Friday with occasional weekends for events.

Meet Matt Your Local Owner
Matt is the newest Floor Coverings International owner in the area and hes excited to bring a customerfocused approach to homes and families in the community hes called home for the past 12 years. Matt and his wife Lara have been married for 10 years and are proud parents of two energetic boys who keep them on their toes.

When hes not working Matt enjoys staying active reading and spending quality time with his family. With a strong passion for customer service and a commitment to excellence Matt is dedicated to delivering a stellar experience from start to finish for each and every customer. He looks forward to helping homeowners fall in love with their floorsone project at a time.

Ready to Join Our Team
If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Mountainside NJ.
Compensation: $50000.00 $60000.00 per year



Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shopathome model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a serviceminded individual who loves to have fun we are the company for you!


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.


Required Experience:

IC

Employment Type

Full-Time

Company Industry

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