Bilingual Employment Specialist

About the Organization: Compass Family Services is a 100 year old nonprofit working on the front lines of San Franciscos homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure longterm success.

About the team: CWORK prepares parents most of whom are overcoming significant challenges to their stability to secure work and progress toward earning a familysustaining income. CWORK builds jobseekers readiness and competitiveness for employment through connections to resources for barrier removal and skillbuilding. Through group instruction and individual support CWORK equips parents for a successful job search.

Schedule: Monday Friday primarily during standard business hours

Compensation: $32 $34 per hour full time 37.5 hours per week)

Location: 37 Market St. San Francisco. Fully in person (not hybrid or remote)

Organizational Core Competencies: Accountable / Adaptable / Clientcentered / Collaborative / Committed to Diversity Equity Inclusion and Belonging / Resourceful

Position Overview:
Compass is seeking an experienced bilingual (English/Spanish) workforce development practitioner to support implementation and ongoing enhancement of our newly redesigned workforce program. The ideal candidate is a selfstarter who demonstrates empathy for the challenges our jobseekers face and provides constructive support to help them access resources set and achieve employment goals and successfully navigate their job search.

This role requires strong attention to detail and consistency in documenting client interactions and information. Candidates should be wellversed in the local labor market and employer landscape staying current with trends and opportunities. They should also have a commitment to excellence proactively identifying and sharing ideas for program improvement and adapting to changes in programmatic organizational or labor market conditions. They are confident in their ability to meet key performance metrics developed in collaboration with their manager relevant to core responsibilities and jobseeker outcomes

Responsibilities:
Direct Service 60:

• Group instruction: Coordinate weekly trainings aimed at engaging referred jobseekers and developing their skills knowledge and habits relevant to goal attainment and jobsearch.
• Client assessment: Conduct thorough evaluations to understand enrolled jobseekers aspirations career goals skills experience and any barriers to employment.
• Career coaching: Support jobseekers in setting achievable goals that assure their availability and competitiveness for employment aligned with their interests. Assist them in identifying areas where additional training or education would be beneficial.
• Resource referral and navigation: Identify Compass and community resources e.g. barrier removal education and training relevant to client needs or interests. Familiarize self with processes and timelines for securing resources share suggestions and help enrolled clients to navigate efficiently. Coordinate as needed with other Compass staff members.
• Job search assistance: Build upon group instruction and provide tailored guidance and referrals to individuals actively engaged in job search. May include provision of support around bestfit search engines applications resumes and cover letters and interview preparation.
• Job matching: Identify and share with jobseekers relevant job openings in the labor market that align with jobseekers qualifications and interests. Host employers in introducing job opportunities to Compass clients via inperson or remote sessions. Coach jobseekers in assessing alignment of job opportunities with their priorities.
• Job retention: Maintain contact with clients for 36 months and followup to troubleshoot issues that could interfere with employment retention or success.

Administration and Documentation 30:

• Intake: Screen for eligibility and conduct intake of clients completing prerequisite workshops.
• Communication: Conduct outreach to clients consistent with CWORK policy at each stage of programming. Update client communication to reflect updated policies and procedures.
• Documentation: Maintain detailed records regarding client situations and interactions detail client goals track progress goal attainment and outcomes. Prepare reports as requested.
• Reporting: Support Program Director in reporting of data to funders and other key stakeholders.
• Coordination: Participate in regular and asneeded meetings with CWORK and Compass colleagues.

Planning Partnership and Continuous Improvement 10:

• Community collaboration: Build and maintain relationships with other Compass departments and external agencies and organizations to access support services and education and training resources for clients. Represent CWORK and Compass through participation in appropriate collaboratives convenings and networking events.
• Instructional design: Customize approved offtheshelf curricula for needs of CWORK clients and logistics of CWORK workshops.
• Continuous Improvement: Review and reflect on jobseeker data and outcomes. Share insights with manager and assigned Learning and Impact representative. Suggest opportunities for improvement.
• Labor Market Research: Stay attuned to changes in the local labor market especially changes affecting the industries and occupations most accessible to Compass jobseekers and those offering opportunities for advancement. Suggest partnerships and programming that will improve jobseeker competitiveness for employment.
• Professional development: Research promising practices relevant to employment of individuals overcoming barriers to employment. Identify opportunities to continue to build personal and team skills and knowledge.

Minimum Qualifications:

• Fluent Spanish (written and oral) required.
• At least 2 years of experience in workforce development human resources or the staffing industry. Ideally experience providing instruction and coaching relevant to job search employment success or career advancement.
• Experience managing a caseload of individual clients and supporting their access to resources and goal attainment
• Experience providing oneonone and group instruction ideally in job search related skills.
• Experience and expertise supporting people overcoming barriers to employment success potentially including homelessness or housing instability limited English skills or formal education the longterm unemployed and those who are justice or systems impacted.
• Awareness of or commitment to learning and practicing traumainformed care.
• Excellent communication and interpersonal skills to build rapport with jobseekers partners and employers.
• Ability to complete projects on time with limited supervision.
• Strong assessment and problemsolving abilities to support clients accessing resources and achieving goals.
• Knowledge of the local job market including industry trends skills in demand and potential employers. Knowledge of and habit of using available resources to stay up to date about changes.
• Ability to navigate and utilize various employment databases and job boards.
• Familiarity with disability rights and accommodations if/when working with individuals with disabilities
• Strong computer skills with proficiency in Microsoft programs (Outlook Word Excel etc.. Salesforce experience is a plus.
• Demonstrated commitment to diversity equity inclusion and belonging work.
• Able to lift at least 25 pounds (essential for working with a team to handle diaper/food/clothing deliveries).

Compensation and Benefits:

• Salary range: $32 $34 per hour 37.5 hours per week. Nonexempt (hourly) position.
• Paid time off: 4 weeks of vacation in the first year increasing to 5 weeks in the second year. Also paid holidays sick time family leave.
• Insurance: health dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work Compass contributes an amount equal to 5 of your salary into a retirement account; this vests during years 26.

Additional details:

• Location: 37 Grove Street San Francisco
• Fully inperson (not hybrid or remote)
• Membership in OPEIU/Local 29 union

To Apply:
Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity Equity Inclusion and Belonging contribute to the success of our underserved communities and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed please use the answer box for the final question of the job application to let us know.