Assistant Director College Relations

Status: Fulltime exempt

Schedule: MF 8.30a.m. 4.30p.m. This is an exempt position that may be required to work beyond core office hours and travel approximately 2030 based on the needs of the position and the organization.

Reports to: Executive Director Customized & FacultyLed Programs

Direct reports: Customized Program Managers

Start date: ASAP

Location: Chicago IL USA (hybrid)

About Us:

IES Global is a notforprofit study abroad and internship provider dedicated to transforming the lives of nearly 10000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago we offer 400 programs in 85 locations worldwide partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad IES Internships Customized & FacultyLed Programs and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education integrate diverse perspectives prioritize student health and safety and strive to better the world through our Global Good Commitment.

For nearly 75 years we have been a trusted leader in global education committed to diversity equity inclusion and antiracism. We actively recruit underrepresented students and provide millions in scholarships each year celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team fostering an inclusive welcoming workplace where talents from various backgrounds collaborate and grow.

Join us at IES Abroad and become part of a community dedicated to creating global leaders and lifechanging experiences.

Summary of Position

The Customized & FacultyLed Programs team works with universities colleges and other academically focused institutions as well as IES Global Centers to develop and implement high quality specialized (usually facultyled and/or shortterm) study abroad programs. The Assistant Director College Relations is the strategic head for customized business development. S/he is charged with growing and maintaining school relationships and then soliciting conceptualizing and negotiating customized programs. The Assistant Director manages each program within a small portfolio from idea to proposal to closure. S/he champions customized programming within IES Abroad by maintaining productive relationships across departmental lines. Management responsibilities are a requirement.

Essential Job Responsibilities & Duties

Sales Strategy and Management

• Set general strategy and regional sales goals in collaboration with the Executive Director.

• Train Customized Program Managers (CPMs) on sales techniques and strategies.

• Track and monitor sales goals.

• Troubleshoot relationship development / sales issues with CPMs.

• Work crossdepartmentally to ensure CPMs have the resources information and technology to perform their duties.

• Create and track target pool of clients based on analysis of assigned region and potential partners.

• Communicate new IES policies to staff as they impact sales and relationship management.

• Develop and maintain strategic collaboration models between all IES Global Sales Teams (i.e. CP CR&A Access Internships and SAF).

Management

• Manage several CPMs.

• Set CPM goals and strategies in collaboration with the Executive Director and Assistant Director of Program Management.

• Work crossdepartmentally to ensure CPMs have the resources information and technology to perform their duties.

• Oversee onboarding of new CPMs in conjunction with other Assistant Directors.

Marketing

• Act as team liaison for Marketing department.

• Update CP marketing content in conjunction with Marketing team.

• Identify opportunities for internal and external CP promotion on social media Whats New the website and other platforms.

• Represent CP on necessary committees/task forces for marketing initiatives.

Center Portfolio Management

• Manage a small portfolio of IES Abroad Customized Programs from start to finish including program development operation and evaluation.

• Serve as a primary contact for clients within specific geographic region on all matters related to customized programs.

• Respond to client requests for proposals in a timely and efficient manner.

• Manage study abroad staff faculty and/or program leader concerns.

• Create and track target pool of clients based on analysis of assigned region and potential partners.

• Develop and deliver timely and accurate contracts for clients utilizing internal financial systems templates and CRM.

• Draft revise and update program proposals and pricing costs. Negotiate to arrive at contractual agreements.

• Accurately manage contract . Assess contracts for completeness and accuracy; correct documents and file changes to contracts as needed. Confirm accurate descriptions of deliverables in contracts.

• Review and explain IES program policies procedures and requirements with clients.

• Commit to and demonstrate values and promotion of diversity equity inclusion and antiracism.

• Any other task or duty as assigned or required.

Experience & Qualifications/Skills:

• At least 7 years related experience working with faculty administrators or customers in program development program management sales negotiation customer relations and/or recruiting.
• At least 5 years related experience working with one or more of the following: advising operations study abroad tour operator travel agency and/or sales.
• Successful track record in client management recruiting or study abroad programming in which goals were consistently met and/or exceeded.
• Ability to demonstrate values and promotion of diversity equity inclusion and antiracism required.
• Talent for organizing and prioritizing multiple priorities and projects in fastpaced environment including excellent followup and attention to detail.
• High level of enthusiasm energy and flexibility.
• Strong data management skills with experience using pricing/budgeting tools Salesforce Excel CRM and databases.
• Proven experience managing key strategic projects from start to finish.
• Dedication to providing highquality client services.
• Ability to be flexible and adaptable in a changing environment and to present suitable solutions to new challenges.
• Proven ability to negotiate and close transactions.
• Excellent interpersonal skills with demonstrated ease in interacting with various constituents and ability to make effective presentations.
• Experience with developing new programs.
• Strong communications skills with ability to cooperate with all stakeholders.
• Regular and predictable attendance is an essential function of this position.
• Experience developing and reviewing contracts and contract renewals.
• Skilled in handling stressful situations e.g. advising anxious program leaders and/or faculty.
• Passion for embracing business process improvement opportunities.
• Exceptional team player: proactive responsible and able to learn quickly.
• Maintain a positive cando attitude and sense of humor.
• Act in a professional manner always.
• Knowledge and understanding of trends and best practices in international higher education.

Education Licenses and/or Certifications:

• Bachelors degree or equivalent work experience required (Masters degree preferred)
• Must have valid US Drivers license and ability and willingness to drive as required.

Hiring Salary Range

$80000$90000

Benefits Eligible

Yes

IES Abroad offers a wide range of benefits for eligible employees including health retirement and paid time off. Information about the benefit offerings can be found on our website: to Apply:

All applicants should submit an application includingcover letterresume andsalary requirementsby clicking Apply at the top of this page.

Please visit for more information about working at IES Abroad. If you require an accommodation with the application process please emailus: .

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employees abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer and do not discriminate against any applicant on the basis of race color ancestry sex (including pregnancy) age national origin citizenship religion marital status disability sexual orientation gender identity and/or expression veteran status and/or any other status protected by applicable laws.