Patient Navigator Research Institute

Do you want to work for a worldrenowned research institute that pushes the boundaries of biomedical science and health research Right here in Montreal! At the Research Institute of the McGill University Health Centre (RIMUHC) you can be part of an organization focused on scientific discovery and innovation in patientcentered medicine. Join us today and make a difference!

Job Description

RESEARCH INSTITUTE OF THE MUHC
The Research Institute of the McGill University Health Centre (RIMUHC) is a worldrenowned biomedical and hospital research centre. Located in Montreal Quebec the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine at McGill University. The RIMUHC is supported in part by the Fonds de recherche du Qubec Sant (FRQS).

Position summary
Department / Research Program: Child Health and Human Devleopment Program

We are seeking an individual that will support first and secondgeneration migrant families with children and/or youth with special healthcare needs navigate transitions within and across systems. Special healthcare needs include chronic conditions like asthma diabetes sickle cell autism and others.

The incumbent will be working with families and their children with special healthcare needs to liaise with their care providers and care systems to help improve access to care by:

(a)Facilitating communication between health and service providers and families
(b)Supporting and empowering families and youth with navigating the healthcare and social services systems
(c)Providing direct assistance with completing application and funding forms (Qubec family allowance school registration forms)

General Duties
Below is the approximate division of time and duties.

50%Be a primary contact for patients/families with respect to connecting to resources services and funding advocating for care coordination and liaising with clinical and community providers
35%Identify needs and refers to appropriate resources liaises with community partners as needed
10%Support the administrative and data management needs of the program
5%Perform any other related duties as requested by his/her immediate supervisor

CARE COORDINATION AND CONNECTING TO RESOURCES
Connect families to health and/or social service resources in the community that are adapted to the relevant needs of refugee and immigrant families (e.g. completing disability funding forms culturally relevant autism services)
Facilitate connections between services in an efficient manner while considering the needs and other responsibilities of the families
Facilitate information sharing between the patient/family and health care professionals in the hospital and community (e.g. acting as liaison care plans)
Maintaining a list of programs and services relevant to immigrant and refugee children and youth (e.g. identify IFHPregistered services multilingual services).

AND SUPPORTING FAMILIES
Engage and gather pertinent information to understand patient and family needs
Provide direct culturallysafe support to patients and families to facilitate access to services such as identifying resources completion of forms/ applications or advocating with a focus on familial empowerment
Providing support to families to understand the health care and social service systems in Quebec/Ontario.

COMMUNICATE
Employ active listening and remain solutionsoriented in interactions with patients families and members of the healthcare team
Communicate with families in a culturally safe manner.

TASKS
Maintain accurate and complete documentation of all interactions for example by using the electronic medical records system
Monitors the types of services provided for patients and families and encounters with the families
Collects data as needed e.g. workload statistics volumes referrals types of needs identified wait times etc.
Maintains project documents as required
Performs any other related duties as requested by his/her/their immediate supervisor.

Website of the organization

/ Experience

Education: Bachelors Degree
Field of Study: Related field of study (e.g. social work nursing psychology public health) or equivalent community experience
Work Experience: Minimum 2 years of experience in social or healthcare system community organizing or community health

Professional Membership: Yes No

Required Skills

Familiarity with the health care and/or social services system
Previous lived or working experience with multicultural communities is an asset
Knowledge of community resources for children
Strong communication skills in both French and English (spoken and written) is essential strong communication skills in another language is an asset
Previous experience in practicing culturally safe and/or traumainformed care
Strong working knowledge of Microsoft Office (e.g. Word Excel etc. is essential
Strong organizational and interpersonal skills
Ability to work independently and in a team
Ability to multitask
Ability to manage their time effectively and efficiently
Ability to problem solve
Leadership and motivation.

Additional information

Status: Temporary full time 35hour workweek)
Pay Scale: $49722.40 $92722.40. Commensurate with education and experience
Work Shift: Monday to Friday 9:00am to 5:00pm
Work Site: Multisite: Montreal Childrens Hospital and 5252 de Maisonneuve

***If you wish to include a cover letter please attach it with your resume in one PDF document.***

Why work with us

4week vacation 5th week after 5 years
Bank of 12 paid days (personal days and days for sickness or family obligations)
13 paid statutory holidays
Modular group insurance plan (including gender affirmation coverage)
Telemedicine
RREGOP (defined benefit government pension plan)
Training and professional development opportunities
Child Care Centres
Corporate Discounts (OPUS Perkopolis)
Competitive monthly parking rate
Employee Assistance Program
Recognition Program
Flex work options and much more!



learn more about our benefits please visit IS NOT A HOSPITAL POSITION.

Equal Opportunity Employment Program

The Research Institute of the McGill University Health Centre hires on the basis of merit and is strongly committed to equity diversity and inclusion within its community. We welcome applications from all qualified candidates who selfidentify as members of racialized groups/visible minorities women Indigenous persons persons with disabilities ethnic minorities and 2SLGBTQIA persons. We also welcome candidates with the skills and knowledge to productively engage with diverse communities. Persons with disabilities who anticipate needing accommodations for any part of the application process may confidentially contact