Senior Consultant Business Operations Management
Senior Consultant Business Operations Management
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Sr. Consultant Business Operations Management is a seasoned expert responsible for collaborating with partners and stakeholders within Investors Edge Investors Edge technology and other tech partners Wealth Management Operations and across the enterprise. You will support business operations on complex process changes operational and application incidents proactively identify gaps and develop procedures to improve business efficiency and eliminate friction. Youll provide direct output to support successful operations management and transformation which can include conducting research on a variety of topics determining endtoend processes coordinating or crafting policies and procedures and leading or supporting key internal initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role.Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 13 days per week onsite while other days will be remote.
How Youll Succeed
- Analytical and problemsolving skillset Have the ability to discern the root cause of complex issues and apply creative thinking and problemsolving skills to overcome roadblocks. Have the ability to analyze data and apply critical thinking to extract meaning from data to guide decisions. Help build clientfocused solutions that meet business requirements. Youthink critically andcreatively.
- Relationship & Partner Management Develop and maintain productive relationships with designated business owners and lines of business peers. Collaborate with various business stakeholders from across the bank to determine needs and support understand business processes and identify gaps and requirements. Have experience working with team members and/or external vendors to identify risks constraints dependencies and collaboratively brainstorm process improvements and solutions.
- Incident Support Provide proactive and ad hoc support for issues raised. Work closely with business partners to investigate process breaks and complex issues and facilitate solution design discussions. Research existing policies procedures and systems that support the current state and identify changes needed to support revised processes. Update create and draft internal communications procedures and frontline reference materials
- Big picture thinking You can reflect ask the right questions and understand how transformative changes fit into the larger organizational strategy in a meaningful way. Assist with the implementation of new processes and procedures defining criteria to monitor ongoing compliance to established service level agreements and ensuring service levels meet or exceed the clients expectations
- Leadership skills Use your expertise to lead process improvements and effective incident management for the contact centre & business. Proactively gather data information and stakeholder feedback to provide informed guidance. Have the ability to handle escalations proactively create mitigation and communication plans .
- Product Knowledge Have a highlevel understanding of online brokerage and investment industry electronic trading platforms.
Who You Are
- You will have experience in the financial industry with strong understanding and proven experience in brokerage and online investing.
- Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Youre experienced with Excel Visio PowerPoint JIRA and Confluence.
- You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making. Understands complex issues and concepts related to new and evolving business needs can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
- Your influence makes an impact.You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto595 Bay St. 6thEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Business Operations Client Facing Operations Management Process Improvements Research Analysis Teamwork Trading PlatformsRequired Experience:
Senior IC
Employment Type
Full-Time
