Technical Support Agent
Technical Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
At Audio Enhancement we help empower learning in the classroom every day. We believe in what we do and how we do it. We take care of each other exceed our customers expectations and build success through partnership friendship and trustwith our team members partners and customers. Team members who work hard pursue excellence and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement were looking for lifersmembers of our Audio Enhancement family who believe in our mission share our passion and want to spend their careers making a difference in education.
We are currently seeking a fulltime Technical Support Agent for our Apopka Florida office. This is an inoffice position.
This person will be a key member of our customer support team. Candidates will be working with an industry leader of emerging technology solutions for education. This position is responsible for troubleshooting moderately complex technical issues providing technical assistance to installers as well as processing repairs and warranty replacements. They will have the opportunity to work with clients from schools all over the country playing a significant role in customer success and satisfaction ultimately helping students and teachers. Successful candidates will have a troubleshooting background outstanding people skills and a customer first attitude. Some AV knowledge is required.
Duties Include:
- Working with our wonderful customers understanding their questions or concerns and helping to find the appropriate solutions.
- Preparing and overseeing replacements or repairs for equipment issues to quickly address downtime and get systems back up and running ASAP.
- Answering telephone calls or email requests from customers.
- Following up on unresolved tech support tickets.
- Strong communication skills to work with internal and external parties.
- Ability to effectively troubleshoot over the phone or email.
- Prior support experience.
- Ability to work well as a member of a team collaborating to find solutions.
- Strong customer service skills.
- Strong organizational skills.
- Some AV and networking knowledge.
Compensation and Benefits:
Hourly wage is negotiable based on skill level and experience. Competitive benefit package includes medical dental and vision insurance Employerfunded Health Savings Account (HSA) Paid Time Off (PTO) paid holidays Employerfunded Short Term Disability Insurance Employerfunded Life Insurance and matching 401k.
To learn more about Audio Enhancement visit
For quick inquiries contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
