IT Operations Lead
IT Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
About us:
About the Role:
The IT Operations Lead plays a critical role in building and maintaining the backbone of the companys technology infrastructure. This role involves overseeing the lifecycle of IT assets managing endpoint devices and ensuring key tools like Mobile Device Management (MDM) Single SignOn (SSO) and asset tracking systems are effectively deployed and maintained. The ideal candidate will also lead efforts during audits and compliance reviews (e.g. SOC2 and work closely with the Security team to ensure policies are implemented and followed. This position combines strategic oversight with handson and is essential to ensuring a reliable and compliant IT environment across the organization.
Key Responsibilities:
- 5 years of professional experience in IT operations or systems administration
- 12 years of experience in a leadership or teamlead capacity
- Own and manage the full IT asset lifecycle and endpoint management across the organization
- Maintain and administer IT tooling (e.g. MDM SSO asset tracking endpoint monitoring)
- Serve as primary escalation point for IT support and complex troubleshooting
- Lead internal IT audits and support broader compliance initiatives (e.g. SOC2
- Partner with Security and People teams to ensure effective policy enforcement and secure onboarding/offboarding
- Evaluate and implement tools that improve employee experience and IT operations
- Support and optimize the local office tech stack including basic networking and local hardware setups
Qualifications:
- Handson experience with asset management and endpoint tooling (e.g. Jamf Intune Kandji)
- Proficiency with SSO and identity platforms (e.g. Okta Google Workspace)
- Understanding of network fundamentals (e.g. DNS DHCP VPN)
- Strong analytical and problemsolving skills
- Ability to collaborate crossfunctionally with Security People and Compliance teams
- Excellent communication and documentation skills
Bonus Skills:
- Experience with SOC2 or similar compliance frameworks
- Familiarity with scripting or automation tools
- Exposure to remote or hybrid IT environments
- Understanding of access management principles
Joining us means:
- Having teammates all over the world in the US Argentina Spain and Romania.
- Collaborating in a fastpaced environment where you can apply what you have learned in new challenges and more importantly grow your career.
- Being encouraged to invent and innovate within your role and working in a company where calculated risktaking is highly encouraged and thinking outside the box is a must.
We embrace diversity and strive to create an inclusive environment for all.
Attention Job Seekers: Beware of job scams!
Job scams are on the rise and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
- Communications from Latch or Door will always come from @ or @. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @ or @.
- Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
- We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews you will always speak by video or in person with the hiring manager for the position.
- Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mothers maiden name during the interview process.
- We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
- If you believe you were a victim of a job scam you may report it to the FBI:
Required Experience:
Senior IC
Employment Type
Full-Time
