Senior Leader Customer Solutions Management AGS UKI CSM Team
Senior Leader Customer Solutions Management AGS UKI CSM Team
Posted on :
17-04-2025
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1 Vacancy
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Job Description
AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and rapidly execute strategic migrations to the AWS cloud and build modern cloud native solutions leveraging AWS Services including analytics AI/ML and Kubernetes that fulfill their highest ambitions. You will work backwards from customer objectives utilize AWS best practices developed over thousands of engagements and design and execute an endtoend frictionless cloud adoption experience. Your customers capture the full potential of AWS industryleading solutions. As a CSM you are a thought leader with a strategic insurgent business mindset. You use your technical acumen enterprise transformation experience organizational change management and communication skills to problem solve challenge the status quo and align a broad range of multidisciplinary teams including sales solution architecture enterprise support product development professional services and partners.
As a leader you and your team will earn trust across the customers organization identify strategic opportunities uncover cloud use cases establish roadmaps and actionable program plans capture success criteria orchestrate advanced technical architectures and establish programmatic governance. You own and drive excellence for the endtoend customer cloud journey (e.g. technical operational organizational and educational) that span tech teams executives and business units.
At AWS we value critical thinking selfmotivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader you have a business outcome mindset broad technical background and are a driven problemsolver. You use data to make decisions express yourself thoughtfully and are passionate about delivering Earths most customercentric experiences.
Key job responsibilities
The successful candidate will:
Hire onboard train and develop new Customer Solutions Managers from internal and external sources
Orchestrate a near mid and longterm vision and strategy for the overall customers cloud transformation by collaborating with the customer and the AWS account team
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and indepth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans and develop the teams writing skills
Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
Be a thought leader across Amazon organizations to knowledge
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Experience in a customerfacing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
Experience in a direct or matrixed role leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Experience in a customerfacing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
Experience in a direct or matrixed role leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
A history of problem solving and innovation developing technology programs and working across customer organizations
Bachelors Degree in science technology engineering math business or equivalent experience
Ability to travel up to 30 as needed
Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions
A history of problem solving and innovation developing technology programs and working across customer organizations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a leader you and your team will earn trust across the customers organization identify strategic opportunities uncover cloud use cases establish roadmaps and actionable program plans capture success criteria orchestrate advanced technical architectures and establish programmatic governance. You own and drive excellence for the endtoend customer cloud journey (e.g. technical operational organizational and educational) that span tech teams executives and business units.
At AWS we value critical thinking selfmotivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM leader you have a business outcome mindset broad technical background and are a driven problemsolver. You use data to make decisions express yourself thoughtfully and are passionate about delivering Earths most customercentric experiences.
Key job responsibilities
The successful candidate will:
Hire onboard train and develop new Customer Solutions Managers from internal and external sources
Orchestrate a near mid and longterm vision and strategy for the overall customers cloud transformation by collaborating with the customer and the AWS account team
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and indepth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans and develop the teams writing skills
Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
Be a thought leader across Amazon organizations to knowledge
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Experience in a customerfacing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
Experience in a direct or matrixed role leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Experience in a customerfacing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
Experience in a direct or matrixed role leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
A history of problem solving and innovation developing technology programs and working across customer organizations
Bachelors Degree in science technology engineering math business or equivalent experience
Ability to travel up to 30 as needed
Direct experience implementing cloud services including migrations modernization projects and/or data/analytics and AI/ML solutions
A history of problem solving and innovation developing technology programs and working across customer organizations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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