Operations Business Associate - Experienced Graduates Spring 2025 Start

This is a Boston based opportunity with a 4 day in office expectation.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers focusing on filling opportunities with experienced graduates who have 13 years of experience.

Wayfair is seeking collaborative innovative and adaptable candidates for a fulltime position as a Drayage Associate within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative crossfunctional team driving forward the future of retail supply chain operations.

Drayage Associate

Who We Are:

The Drayage team supports Drayage Operations across North America and ensures a smooth experience for our stakeholders. We analyze the root cause of operational complications and partner with thirdparties to ensure containers are delivered as expected in a timely costeffective manner.

As a member of the Drayage Team you will assist with day to day operations for drayage coordination to and from Supplier or CastleGate fulfillment will monitor shipments prior to arrival to ensure the departure and arrival documents are received from Origin Agents and Delivery Orders are dispatched to our Carriers. As well as postarrival container monitoring to ensure timely custom clearance with our Broker partners resolving port holds and executing payments for accessorial charges. You will also help support the leadership team in identifying operational challenges and helping to drive for creative solutions.

What Youll Do

• Help minimize the impact of delays that cause financial loss by identifying operational opportunities and pose cost effective solutions
• Use problem solving skills to independently resolve issues arising pre/postarrival arrival to ensure supplier satisfaction
• Suggest and support changes to internal processes to improve efficiency and decrease cost exposure
• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work crossfunctionally with a variety of teams across Operations to streamline operational processes
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers logistics Wayfairs proprietary freight forwarding service (CastleGate Forwarding) and external 3rd party logistics companies 3PL)

What Youll Need

Basic Qualifications:

• 13 years of transferable experience in a corporate environment including internship and coop experience
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications:

• Excellent written and verbal communication skills along with the ability to influence others
• Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel Google Sheets SQL etc.
• Ability to distill complex information in a simplistic way via emails charts graphs and other forms of presentations
• Passionate about with strong interest to drive customer engagement
• Desire to own projects from beginning to end and thrive as part of a team as well as individually
• Comfortability navigating a fastpaced dynamic environment with little structure
• Strong project management and prioritization skills

Why Youll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical Dental Vision HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability)
• Global Wellbeing: Gym/Fitness discounts (including US Peloton Global ClassPass and various regional gym memberships)
• Mental Health Support (Global Mental Health Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement
• Financial Health Education (Knowledge of Financial Education KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition
• Global Employee Anniversary Awards
• Paid Volunteer Work
• Unique Perks:
• Employee Discount
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

Purpose & Inclusion at Wayfair:
At Wayfair we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:
At Wayfair we focus on helping people on their journey to home specifically those who have lost their way from home. We do this by leveraging our best assets such as collaborating with leading nonprofit organizations coordinating inkind product donations empowering our employees to get involved through paid volunteer time off programs and encouraging our customers to donate. This multifaceted approach allows us to support communities in need in authentic ways that align with Wayfairs broader mission of helping everyone anywhere create their sense of home.

Wayfairs InOffice Policy:

All Bostonbased corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days Monday Tuesday Wednesday and Thursday and work remotely the other 1 day of the week.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our Accommodations for Applicants form.

Need Assistance

For more information about applying for a career at Wayfair visit our FAQ page here.

At this time Wayfair does not provide sponsorship for employment authorization for this position.