Senior Specialist Technical Success Manager
Senior Specialist Technical Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior Specialist Technical Success Manager Financial Sector
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption we assist customers throughout their lifecycle helping them unlock the most value from our products and services. We understand their goals and as trusted advisors will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who arent afraid to dive into the details and understand the tools our customers use and working with them to realize long term value. We have impressive members on this team and are always looking for more amazing talent!
How Youll Find Success
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product. In this role you will work with clients to understand the customers programs and objectives and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a postsales capacity that directly contributes to the longterm success of our customers programs and deepen relationships with the clients they support. As a Technical Success Manager you should both be a techsavvy professional and someone who excels at nurturing relationships to deliver exceptional client be responsible for both leading indicators on adoption/maturity
How Youll Grow
- Enhance your software platform knowledge and technical troubleshooting skills
- Build your creative problemsolving and criticalthinking skills to deliver actionable scalable recommendations that improve the end to end customer experience for customers
- Develop critical customer relationship and communication skills to develop impactful trusted relationships
Things Youll Do
- Drive Customer Adoption and Optimize Programs
- Build configure and execute services that align to client objectives strategic goals maximizing client value
- Leverage customer usage data to deliver actionable insights & recommendations
- Develop a deep understanding of Qualtrics service offerings to meet client needs guiding them through use cases to drive program maturity.
- Establish and maintain multilevel stakeholder relationships to ensure customer health and support.
- Serve as a platform expert advising clients on highvalue usage and translating customer goals into tailored recommendations.
- Act as a point of escalation for complex issues championing customer needs internally and mobilizing resources for maximum impact.
- Drive adoption of key platform features through demos and proof of concepts leveraging best practices for implementation.
- Collaboration & CrossFunctional Partnerships
- Collaborate with Sales and Services teams to develop meaningful client relationships aligned to the overall client account strategy
- Develop crossfunctional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Team effectively with internal and external partners to ensure of client account strategy and delivery of target customer outcomes
What Were Looking For On Your Resume
- Bachelors degree from a competitive university
- 12 years experience working in a technical consulting or clientfacing role
- Ability to thrive in a fast paced environment managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hardworking selfstarter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a nontechnical audience
- Detailoriented with an ability to prioritize and meet deadlines
- Familiarity with software and frontend development
- Excellent verbal and written communication skills
- Strong problemsolving skills
What You Should Know About This Team
- Supportive environment with opportunities to work both autonomously and collaboratively
- Fun inviting and inclusive work environment
- This team is made up of passionate kind and smart people who exemplify what it means to be a team
Our Teams Favorite Perks and Benefits
- Work life integration is deeply important to us we have frequent office events team outings and happy hours
- Qualtrics Experience Program $1800 for an experience of your choosing (eligible after a year)
- 30 paid days off 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our offices
Required Experience:
Manager
Employment Type
Full Time
