Interpreter Services Coordinator
Interpreter Services Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The interpreter services coordinator works in a fastpaced environment coordinating all requests for interpreter services. Receives data from Epic organizes the information into a useable format in the Language Department Scheduling and Management Tool and assigns the interpreterpatient daily work schedule. This includes assigning to a variety of modalities including phone video and inperson appointments. Provides direction to the interpreters by triaging and downloading addon patient appointments and/or reassigning appointments entering the information on the interpreters PDAs. Performs daily resource management activities including forecasting needs working with Supplemental and vendors to ensure proper coverage. Position is able to manage multiple schedules across all language groups. Incumbents work as office colleagues with individuals from diverse cultures while interacting with international and local nonEnglish speaking individuals over the phone. The position requires time management skills multitasking and flexibility while maintaining accuracy. The Interpreter Services Coordinator is a unique position in which empathetic communication with interpreters and teams and getting the most out of our internal resources is paramount to success. Anticipates and plans for constant disruptions and high stress situations. Makes appropriate independent decisions that require assessment reasoning and resolution; confers with the supervisory staff to resolve the more complex situations. Demonstrates strong communication skills and provides excellent customer service to internal and external customers; maintaining good relationships with the various Mayo departments and staff.
Qualifications
Highschool diploma and 5 years relevant experience demonstrating customer service skills is required. Computer proficiency required including knowledge of webbased applications. Knowledge of Epic Cadence Microsoft Office Excel Lawson and the Mayo Clinic desk system is preferred. Qualified candidate must be customerfocused and able to work degree or certificate of completion in healthcare related or service environment preferred.
Required Experience:
IC
Employment Type
Full-Time
