Technical Support Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Greetings from Itron!!

Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake Washington United States. Its products and services include technology solutions related to smart grid smart gas and smart water that measure and analyze electricity gas and water consumption. Its products include electricity gas water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8000 customers in more than 100 countries.

We have an exciting role for Technical Support Engineer with Itron Australia for which JD is as follows:

Experience:

What will your job look like

• You will investigate debug and reproduce issues provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Able to support customer on omnichannel Phone and Email.
• Flexible to work after hours and on call based on customer need.

SKILLS REQUIRED:

• Good knowledge and handson skills with cloud platforms AWS and Azure preferred and application product support.
• Experience with containerization and orchestration Kubernetes preferred
• Good knowledge on Problem solving and incident management process along with ITIL knowledge.
• Intermediate knowledge databases (Oracle/SQL Server/etc).
• Extensive debugging and troubleshooting skills on codebased applications (C# preferred).
• Understanding basic electrical concepts
• Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
• Good understanding of any IT Service Management tool to log monitor and document the incidents/tickets.
• Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
• Work in collaboration with multiple teams to expedite the resolution and provide timely updates.

GOOD TO HAVE SKILLS

• Good to have knowledge in Utility domain with working experience of Head End System (HES) Meter Data Management System (MDMS) Forecasting or Analytics will be a good addition.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!

The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Affirmative Action Employer. If you require an accommodation to apply please contact a recruiting representative ator email

Itron enables utilities and cities to safely securely and reliably deliver critical infrastructure solutions. We provide smart networks software services meters and sensors to better manage electricity gas water and city services. We are dedicated to creating a more resourceful world.