Registry Support Specialist 1
Registry Support Specialist 1
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$ 60000 - 85000
1 Vacancy
Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available please contact us for more details!
We dont just build technology. We build hope for everyone dealing with cancer.
The Registry Support Specialist I is responsible for the application support of Elekta registry software thirdparty products associated with registry software and support of the clients who benefit from their use. This position is responsible for inquiry handling (via phone/internet/fax/email) registry database maintenance activities and upgrade support.
Responsibilities:
Provide FirstLevel Support: Answer incoming customer calls and emails offering basic troubleshooting and guidance.
Document Interactions: Accurately document all customer interactions according to Elekta Registry Support policies and procedures.
Identify Support Needs: Assess customer inquiries to determine if advanced support is required.
Project Involvement: Participate in crossfunctional projects to improve processes and efficiency.
Issue Resolution: Troubleshoot a defined set of common issues.
Team Membership: Actively contribute as a member of the registry support team.
OnCall Support: Provide afterhours support to registry customers as scheduled.
Credential Maintenance: Maintain required certifications from the National Cancer Registrars Association.
Travel: Must be able to travel up to 10 of the time.
What you bring
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge skill and/or ability required. Employees must be able to read speak write
and comprehend the English language.
Minimum five years of experience in hospital cancer registry operations.
Possession of Professional Cancer Registry Certification (CTR/ODS credential).
At least three years of gained or previous experience with Elekta registry products (METRIQ).
At least four years of customer support experience or equivalent.
Exceptional verbal and written communication abilities.
Strong customer interaction and communication skills.
Proven ability to troubleshoot basic registry software issues.
Strong interpersonal skills for effective customer interaction and teamwork.
Adherence to established practices and procedures.
Proficiency in cancer registry standards.
Fluency in additional languages (French and/or Spanish preferred)
College degree or equivalent registry experience required.
What youll get
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer care. In addition to this Elekta offers a range of benefits.
What we offer:
Opportunity to work with a proactive and supportive team
Remoteposition
Excellent Medical Dental and Vision coverage
401k paid Vacation and Holiday
A wealth of additional benefits including wellness reimbursement tuition reimbursement and flexible spending account
Closeknit company culture
Upward mobility
How to proceed
We are looking forward to hearing from you! Apply by submitting your application and rsum in English via the Apply button. Please note that we do not accept applications by email.
We are an equal opportunity employer.
We evaluate qualified applicants without regard to race color religion sexsexual orientation gender identity genetic information national origin disability veteran statusor any otherprotected characteristic.
The US base salary range for this position is $60000 $85000.
Here at Elekta you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.
We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters but also for our employees to feel that they bring value wherever in the organization they may work.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
