System Support Engineer Domain Trainee Italian Remote Romania
System Support Engineer Domain Trainee Italian Remote Romania
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of System Support Engineer Domain Trainee Italian Remote Romania
The System Support Engineer is a member of the Technical Service and Support Organization a dynamic and innovative department that endeavors to provide highlevel technical advice consultation and troubleshooting for internal and external customers. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support products. This role is a key addition to an existing support team of professional engineers now requiring additional support for an expanding installbase. The team is responsible for providing customer support service for diagnostic automated equipment produced and sold by BD Biosciences (BDB).
Responsibilities
- Deliver prompt and thorough responses to inquiries from internal and external customers primarily received via telephone and written communication.
- Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
- Generate and maintain proper complaint documentation in compliance with FDA 21 CFR) and ISO requirements.
- Coordinate with Quality Control Quality Assurance Research & Development Marketing Sales Engineering and Field personnel to assure timely followup and resolution of all technical inquiries and product issues.
- Supports the Technical Service telephone line by providing emergency technical assistance.
- Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
- Contributes to team goals and objectives through active participation.
- Promotes Professional Services
- Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
- Attention to detail superior interpersonal skills and good problemsolving skills
- Troubleshooting hardware and software issues.
- Upgrading systems to enable compatible software on all computers.
Qualifications we seek in you!
Minimum Qualifications
- Experience working with computer networks and systems maintenance.
- A Microsoft or Cisco accreditation advantageous.
- Excellent written and verbal communication skills.
- Proficient doing software installations and upgrades.
- Knowledge of basic security concepts and best practices.
- Recent service experience in the troubleshooting and repair of IT and complex electronic systems preferred.
- Experience servicing medical devices and equipment required.
- Experience servicing robotics systems required.
- Requires a good working knowledge of electronics and electromechanical devices (Megatronics) PLCs and pneumatics.
- Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
- Experience with PC assembly upgrades and repairs is highly desirable.
- Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
- Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone.
- Demonstrated effective interpersonal skills organization/prioritization skills and a passion for providing superior service.
- Must have the ability to multitask and be adaptable to changing business environment(s).
- Proficient PC skills (Microsoft Office package).
Preferred Qualifications/ Skills
- English speaking plus additional foreign language preferred
- Bachelors Degree preferably in Electronics/Computers Engineering required or equivalent experience.
English & German language proficiency requirement
Shift Requirement
Regular business hours
What can we offer
Attractive salary
Stable job offer employment contract
Various trainings (initiating soft skills)
Possibility of development
Benefits (Insurance Luxmed Multisport additional vacation days biking policy)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Intern
Employment Type
Full-Time
